Airtel Nigeria Job Recruitment

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Video & Movies (Digital Entertainment) Product Lead

Location: Nigeria
Job Type: Full-time

Job Purpose

• Be responsible for managing Airtel Digital Entertainment product management initiatives.
• This role reports to the General Manager, Digital Innovation & Content, will collaborate with cross-functional internal/external teams starting with the OTT Content team in collecting/defining requirements and coordinating with the Technology teams to deliver such requirements in a timely and user-friendly product for customer use both pre-launch and in-life.

Key Accountabilities

• Performance accountability for the Digital Entertainment product portfolio from product key performance indicators (Usability, User Experience (UX), Availability, Reliability)
• Lead product strategy definition for the digital entertainment product Lifecycle (from Inception To Launch To sunset of services that no longer meet consumer needs).
• Perform and oversee research activities, including market analysis and competitive analysis
• Partnering with other members of the Digital Product Management Team, and other stakeholders, in establishing Roadmaps, Forecasts, Budgets and KPI’s
• Lead the development of Product Requirements Documentation and User Journey Maps for receipt by our Platform Development Teams and cross-functional delivery organization,
• Facilitate the prioritization of requirements across competing priorities across the product lines, in partnership with Product Line Managers and other key stakeholders
• Lead the effort alongside the engineering and digital product team to set development priorities and define a product roadmap
• Contribute to the development of annual and quarterly financial plans
• Attends story grooming sessions, sprint planning, daily standups, sprint reviews and sprint retrospectives in order to rapidly answer any questions the team may have on requirements
• Communicating customer requirements in the form of stories, acceptance criteria and non-functional requirements, and collaborating closely with the team on an ongoing basis to provide guidance and direction
• Ensures that the implementation is focused on deliverables that bring the highest business value and represents the voice of the customer.
• Create workflow diagrams and wireframes for planned products
• Integrate Product Development Requirement with available technical capacity such as portals and devices
• Establish A/B Tests, oversee successful execution of Acceptance Test Plans and work with IT to ensure that all test environments are properly configured and available for each project.
• Monitor and analyze new Digital Entertainment related Technology trends and innovations, make recommendations to management on their potential applications to the business and use Data Analytics to inform product development and improvement decisions.
• Seek and entertain strategic partners to deliver world class Digital Entertainment solutions that capture market share, drive optimal customer engagement and increase revenue.
• Manage digital entertainment applications and ensure content is collected, organized and displayed on the SDP, Airtel touchpoint platforms or any other platforms in a way that It is relevant, up to date at all times and easily accessed by customers.

Skills and Knowledge

• Bachelor’s Degree required
• Experience building digital platforms as a product manager
• Deep understanding of digital entertainment landscape locally and globally
• Experience managing technology and quality assurance teams towards delivery of digital consumer products.
• Digital Media, Content Services, Digital Distribution or other related experience strongly desired
• Direct product management work experience at a Telco/Entertainment startup/Tech startup/Gaming Startup such as a major video or broadcast, and/or for a digital platform who offer consumer services in this market/region
• Industry experience and relationships in the Movie, Music, Gaming, Telco or Media verticals
• 8+ years of experience in building product platforms in startup, Telco and media verticals.
• Strategic thinker, analytical orientation with hands-on “get it done” attitude
• Strong verbal and written communication skills
• Demonstrated strengths in communications, risk management, conflict resolution skills working in a team environment and mentoring team members
• Awareness of the core systems used to perform Digital Entertainment services
• Willing to travel approximately 15%

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Job Title: Head, Home Broad Band Fixed

Location: Nigeria
Job Type: Full-time

Purpose of the Job (Brief)

• To lead the definition and delivery of Fixed Home Broad Band Solution development initiatives.
• The role holder will have full ownership of the fixed broadband GTM strategy, execution and delivery.  Product management and development, Pricing, competitive analysis and delivery.

Key Accountabilities

• Commercial lead for the development of Airtel Fixed Home Broad Band products and proposition from concept to launch, taking responsibility for conceptualization , scoping, implementation and operationalization
• Pricing Design and Strategy – Create price designs, including development of price strategies, structures, models and tools, for products, customer segments and customer bids
• Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
• Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
• Analyze competitors’ cost, price and offerings in order to enhance Airtel Home Broad Band propositions
• Lead and deliver Fixed Home Broadband strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements
• Identify new business opportunities for the portfolio (range extension, new product/service offerings, new channels to market and develop business proposals for address these opportunities.
• Monitor product performance on a monthly basis and work proactively with internal stakeholders to maximize the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention
• Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives
• Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination
• Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams
• Manage fixed home broad band products and services on a profit and loss account basis, using financial performance data to make individual investment and withdrawal decisions, proposing and implementing changes required to optimize performance through:
  • Customer incentives plans
  • Sales incentives plans
  • Upgrade
  • Cross-Sells

Qualifications, Skills & Knowledge

• A First Degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline.
• Solid problem-solving and business acumen skills
• 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable
• Product Management, Business Analysis and Planning, Product Development, Strategic Sales Management, Channel management, Key account management, Presentation, Business Case Development.
• Product Development
• Experience working with organizational leaders to define and execute strategies linked to organizational goals
• Ability to exercise “thought leadership” throughout Airtel and customer organizations.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Home Broad Band Fixed

Location: Nigeria
Job Type: Full-time

Purpose of the Job (Brief)

• To lead the definition and delivery of Fixed Home Broad Band Solution development initiatives.
• The role holder will have full ownership of the fixed broadband GTM strategy, execution and delivery.  Product management and development, Pricing, competitive analysis and delivery.

Key Accountabilities

• Commercial lead for the development of Airtel Fixed Home Broad Band products and proposition from concept to launch, taking responsibility for conceptualization , scoping, implementation and operationalization
• Pricing Design and Strategy – Create price designs, including development of price strategies, structures, models and tools, for products, customer segments and customer bids
• Scoping of the technical and operational feasibility of bringing product proposition to market. Documentation of detailed business, process and functional requirements for product concepts to support product and proposition launches
• Work with the IT and network teams to develop a working understanding of the technical deliverables required to meet the business needs and ensuring that any the proposed solution will be fit for purpose and commercially viable.
• Analyze competitors’ cost, price and offerings in order to enhance Airtel Home Broad Band propositions
• Lead and deliver Fixed Home Broadband strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements
• Identify new business opportunities for the portfolio (range extension, new product/service offerings, new channels to market and develop business proposals for address these opportunities.
• Monitor product performance on a monthly basis and work proactively with internal stakeholders to maximize the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention
• Working with appropriate Segment team and marketing communication teams to ensure appropriate ‘go to market plans’ are in place for all new product/proposition initiatives
• Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination
• Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR, and Regional sales teams
• Manage fixed home broad band products and services on a profit and loss account basis, using financial performance data to make individual investment and withdrawal decisions, proposing and implementing changes required to optimize performance through:
  • Customer incentives plans
  • Sales incentives plans
  • Upgrade
  • Cross-Sells

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Qualifications, Skills & Knowledge

• A First Degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business related discipline.
• Solid problem-solving and business acumen skills
• 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
• Relevant experience in Telecom industry is desirable
• Product Management, Business Analysis and Planning, Product Development, Strategic Sales Management, Channel management, Key account management, Presentation, Business Case Development.
• Product Development
• Experience working with organizational leaders to define and execute strategies linked to organizational goals
• Ability to exercise “thought leadership” throughout Airtel and customer organizations.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Passive & Active Partner Governance Engineer

Location: Nigeria
Job Type: Full-time · Mid-Senior level

About the Job

• Responsible for Passive & Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints

Key Accountabilities
Operations:

• Validation/Auditing the processes and procedures across strategic partner operations
• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
• Supervise software roll-out after first node implementation
• Audit Network configuration to ensure that all the nodes are running with latest software.
• Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
• Leading/Guiding the MS team during hardware and software change implementation.
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
• Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
• Project manages MS transition.
• Provide support for all RAN related issue coming from customer, CSD.
• Provide technical governance with MS partners.
• Follow up on the reported problem.
• Ensure that all the services providers strictly follow the SLA and report any deviation.
• All network changes/configuration are documented and follow through.
• Provide regular update on the state of the network
• Sign off of all network outages
• Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria( Financial)
• Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
• Prepare annual budget for additional spares base on network dimension

Reporting:

• Provide Emergency/Monthly/weekly network reports
• Measure KPIs of the Networks and report variance

Supervision:

• Monitor Network node availability
• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times.

Skills & Knowledge

• Bachelor’s Degree or HND in Engineering or any related applied science field.
• At least 5 years Networks Operational experience in GSM environment.
• Technical knowledge on Network Elements (Switching Systems, RAN,  MPBN and SIGTRAN)
• Basic troubleshooting skills on Network Elements.
• Experience in different  network vendor area, such as Ericsson, Huawei, NSN etc.
• Good Team spirit.
• Action oriented.
• Attention to details.
• Accuracy.
• Personally motivated.
• Proactive spirit.
• Getting it right the first time

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: PS Core & MPBN Operations Manager

Location: Nigeria
Job Type: Full-time · Mid-Senior level

About the Job

• This function is expected to act as the lead representative for business, technical and functional requirements in Mobile Packet core and IP Backbone (MPBN) Operations and Management.
• The function will oversee the management of the Packet switched network and define a proactive and effective approach in ensuring all performance indices are met;
• Support project implementation within the network and ensure compliance of all activities to defined processes;
• Expected to develop most optimal and efficient mode of ensuring continuous service delivery to meet all internal and external customers SLA;
• Partner with other stakeholders in the network to ensure timely resolution of issues and sustain best customer experience.

Responsibilities

• PS Core Operations to ensure Uninterrupted data service Delivery
• IP Backbone Operations for smooth transport of all services
• Detailed Network Reporting and Documentation
• Evolve Operations Management
• Drive Employee Engagement
• Explore new initiatives which meet business requirements by developing and delivering cost efficient operations management to reduce OPEX

Qualifications

• Bachelor’s / Master’s Degree in Telecommunication / Electronic Engineering
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills
• A basic understanding of 3GPP /ITU-T and ETSI standards is required.
• Minimum of 8-10years working experience in large Mobile Network Operator with the Evolved Packet Core (EPC) and IP/MPLS Backbone networks.
• Vendor experience – HUAWEI, ERICSSON, JUNIPER, ALCATEL LUCENT Router/Switch/Firewall Platforms; Packet Core Elements – Including Charging nodes and Diameter Routers in data networks.
• Understanding of the evolution of native EPC to cloud-based and architecture transformation from Central to Distributed using Control-User Plan Separation (CUPS) technology.
• Vast experience with Virtual solutions and underlying cloud infrastructure
• Good understanding of transmission domain (Fiber and Microwave) functions and how it works with IP/MPLS network to deliver E2E services.
• Experience with Ericsson PS core will be an added advantage
• Experience in interpreting and analyzing network KPI ‘key performance indicators’
• Good understanding of Data Analytics solution and their use in resolving network and customer issues.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, MPBN Planning

Location: Nigeria
Job Type: Full-time · Mid-Senior level

About the Job

• This function is expected to act as the representative for business, technical and functional requirements in IP Packet backbone solutions to support both Mobile and Enterprise services.
• The function will define the optimal topology of the IP core network to meet a premium service level agreements and industry architecture for next generation IP networks;
• To evaluate network design and define integrated planning/implementation criteria and guidelines with partners for capacity management and dimensioning of the IP core network;
• Also would evaluate delivery of IP projects to designed SLAs whilst exploring the most efficient ways to deliver any new functional requirements placed upon the 2G/3G/LTE Mobile Network which includes but not limited to voice, data and other services.

Responsibilities

• MPBN Core Planning and Architecture design to ensure Uninterrupted voice and data service delivery
• Ensure that the project related documentation reflects a fit-for-purpose design and compiles with the contractual vendor requirements.
• On concept of solutions proffered and prior to implementation, documentation in the form of SD,  HLD and LLD designs should be prepared to include technical functionality, platform design and platform integration with relevant network elements.
• Update all IP Core documentation and topology to reflect running solution.
• Manage IP Network addressing and allocation for entire network including Access (IPRAN)
• Perform adequate dimensioning, of all IP nodes, interfaces – in accordance with network growth and projections.
• Handshake with transmission on Submarine/fiber capacity required to support projected MPBN core and Edge interface capacity
• Continuously monitor network traffic, trends and various parameters to ensure Network elements have required capacity to cater for projected traffic growth with enough headroom for resilience purpose. Where required, take corrective action with input from Operations and performance teams.
• Ensure planning is actual with very minimal or no inventory left over in ordered equipment for capacity expansion/upgrade
• Understand the business requirements and impact on the IP backbone to city-level granularity
• Responsible for planning all expansion of nodes well in advance.
• Plan evolution of IP backbone to best industry practices
• Ensuring that partners deliver the projects to the high quality and expected first time right.
• Manage Project from Ordering to delivery; Hold kick-off and recurrent governance meetings with Vendors to ensure full control and smooth delivery
• Explore new initiatives which meet business requirements by developing and delivering cost efficient delivery plans of proposed solutions.
• Technology assessments and POC trials (RFI/RFP/RFQ). Verification of solutions before roll-out.
• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

Qualifications

• Bachelor’s / Master’s Degree in Telecommunication / Electronic Engineering / Computer Science.
• Detailed working Telecommunications Knowledge
• Analytical and Presentation skills
• Detailed understanding of IP/MPLS and its role in the Telecommunications industry.
• A basic understanding of 3GPP /ITU-T and ETSI standards is required.
• Minimum of 6-8 years working experience in large Mobile/ISP Network Operator
• Multivendor experience – HUAWEI, CISCO, JUNIPER, ALCATEL LUCENT platforms
• Detailed understanding of IP Routing and switching, and its interrelation with supported domains; a working knowledge of other connecting domains like Transmission and Service Nodes.
• IPRAN and SDN Experience will be an added advantage
• Experience in deployment of key network systems through the delivery life cycle from initial design to full operational handover
• Good project management Skills
• Experience in measuring, analyzing and interpreting IP Networks Key performance indicators
• Personal Integrity and good interpersonal relationship
• Personal tenacity to succeed
• Must have excellent organizational and communication skills.
• Highly organized and good at implementation
• Time management skills with commitment to project timelines.
• Self-motivational skills
• Good analytical and problem solving skills.
• Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
• Professionalism in delivering daily services
• Innovative and Entrepreneurial in managing challenging situations.

How to Apply
Interested and qualified candidates should:
Click here to apply online