Career Opportunities at Greenlight Planet

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Greenlight Planet is recruiting into the vacant positions. All Interested candidates are advised to go through available positions carefully and submit their applications appropriately before the deadline.

Applications are invited from interested and qualified candidates to apply for Career Opportunities at Greenlight Planet

Customer Service Executive

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do:

Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
Conducting product and service quality surveys with customers and recording feedback from time to time;
Generating leads for the sales team by screening callers and identifying potential sales opportunities;
Supporting the collection of payments by regularly contacting dormant and defaulting customers;
Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
Working with multiple sales teams and cross-functional teams seamlessly;

Qualifications and Requirements:

You might be a strong candidate if you:

Bachelor’s Degree in a Business related courses – Sales, Marketing or Customer Service Management.
Good communication skills with fluency in both written and spoken English
Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
Strong interpersonal skills.
Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
Basic Microsoft- Excel skill.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

What We Offer (In addition to Compensation and Statutory Benefits)

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Area Sales Executive – MFI

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The Area Sales Executive will work closely with the Commercial team (Partnership Sales) to serve existing and potential Microfinance Institution partners by providing product and service information, supporting trade activations while resolving product issues effectively.

Responsibilities
What you would be Expected to do:

Responsible for driving sales across consumer sales channels in the assigned territory.
Branch level inventory management
Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
Efficiently supporting trade activations and marketing campaigns as per set plans.
Planning and conducting product and sales trainings to partner staff.
Fulfilling within reasonable time aftersales and warranty requirements.
Consolidating reports on competition, routes traveled, branches visited and activated, sales and stock position etc.
Performing any other duties that may be assigned.

Qualification and Requirement:

You might be a Strong Candidate if you:

Has a Degree or Advanced Diploma in Business Administration / Sales and Marketing
Has two to five years’ hands on experience in service/ FMCG or Renewable Energy industry
Is computer literate with proficiency in MS Excel, MS Word and MS PowerPoint
Strong customer focus
Keen to deliver high standards of service
Must work well under pressure, and ready to travel 75% of the time
Excellent interpersonal skills.
Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa)
Clear thinking/problem solving ability
Results oriented and able to prioritize measurable objectives.
Possesses an Android phone

What We Offer (in addition to Compensation and Statutory Benefits)

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Service Center Technician

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

Greenlight Planet is looking for an Service technician – EasyBuy to work with their operations team in Nigeria. This role will be a single point of contact for the Sales team and customers for after sales and service queries.
This role will work with within Company as well as with key stakeholders on the customer side for service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best in class customer satisfaction.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession for customer satisfaction, this role is for you!

What You Would be Expected to Do

Product screening and Repairs: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all issues observed and the action taken.
Customer Service: Deliver a comprehensive service to enquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer enquiries to specific teams when needed.
Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
Training: Build training materials and hold trainings for Sun King tore Executives, Call Centre and other staff in relation to product troubleshooting, repairs, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering
Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs. Develop new processes to transform current service operations more efficient.
Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
Any other business as assigned by your supervisor.

Qualification and Requirement:

Have a Degree in Engineering or any related field
2 + years experience in after-sales services support in the electronic consumer goods/ mobile industry
Has good analytical, Excel & time management skills
Excellent verbal and written communication skills with the ability to distil information and understand the way to communicate to different audiences in order to get results.
Passionate about customer service and resolving their issues
The ability to maintain calm under pressure
Efficiency and organisational skills
Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.
Demonstrates humility
Driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.

What We Offer (in addition to Compensation and Statutory Benefits)

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; Greenlight Planet Nigeria Limited Business Development Manager, West Africa
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Business Development Associate, West & Central Africa

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Open | Nigeria.

Job Description:

The team you would join:

Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
We are looking for an experienced Business development Associate who would leverage on their expertise to generate new sales leads and contacts to help grow our business across West & Central Africa.

Job Responsibilities
What you would be expected to do:

Lead Generation: Data mine and qualify suitable partners, provide summaries of their businesses and any required business information. With focus on B2B sales
Pipeline Management: Maintain an active database of qualified leads and provide administrative support to the Business Development team.
Prospect Meeting: Regularly have physical & virtual meetings with prospects for training, product demo and onboarding across the West & Central Africa region.
Partner Onboarding: Effectively work with cross functional teams to handle customer requests for effective coordination and onboarding of partners.
Networking: Regularly network with industry colleagues and associations to help establish the brand in the region.
Industry Updates: Stay abreast of industry trends, opportunities, and ongoing tenders in the West & Central African region
Proposals: Create effective client proposals and manage tender applications as required

Qualification and Requirement:

You might be a strong candidate if you:

Hold a Bachelor’s Degree / HND from any higher institution
Have a minimum working experience of 3 – 4 years (post NYSC) in Business Development role
Fluent (expert level) in French, both written and verbal communication
Excellent in written and verbal communication skills
Excellent in presentation skills
Possess Data Mining skills
Strong Interpersonal Skills
Have ability to solve problems and make critical decision-making
Planning and Organization skills.
Ability to Travel.

Remuneration
What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Explore More Opportunities

Area Customer Loyalty Executive (North Central)

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

We are looking for a hungry, diligent, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company’s offer matches end-users expectations.

Responsibilities
What you would be expected to do:

Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Recruiting cash collection centres and setting up for the key collection area.

Qualification and Requirement:

You might be a strong candidate if you:

Bachelor’s Degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
At least 1 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
Must have good analytical, communication & people skills
Excellent people skills.
Clear and straight to the point communication skills with fluency in English.
Clear thinking/problem-solving ability.
Enthusiastic about collaborating with rural customers & resolve customers issues.
Excellent and diligence.
Excellent issue-tracking and resolution skills.
Able to manage multiple tasks at the same time diligently and accurately.
Work with multiple sales teams and cross-functional teams seamlessly.

What we offer (in addition to compensation and statutory benefits)

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;

A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Customer Engagement Manager

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The Customer Engagement Manager – Nigeria will lead and work closely with the call center team with a vision in ensuring that the performance KPIs are respected and in return offer support in management and training with the assistance of the customer engagement officers.

What you would be expected to do:

Set up work models, targets and metrics of work for the Customer Engagement Team.
Ensuring briefings are held with the customer engagement team to share their expectations.
Ensure daily, weekly and monthly reporting on all outbound calls and performance against KPIs.
Closely monitor, and track performance and SLAs related to the credit and finance and welcome teams are up to standards with an understanding that they form part of the critical lines of business for the organization.
Consolidate and validate training and development requirements to the customer engagement team.
Continuously coach and mentor the team.
Hold one-on-one discussions with team members to enable focus on individual issues that affect performance.
Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance.
Document all absences and ensure records are updated on available systems.
Drive a customer-centric culture across the organization.
Monitor, track and report on the viability of work resources, working systems and work tools on remote functions.
Manage and Evaluate performance appraisals for Nigeria customer engagement functions.
Leads and motivates staff and workforce – building a top performing operational team and instilling a culture of accountability, results and flexibility in order to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of collaboration and within a competence-based network.
Close collaboration with other functions (e.g operations, finance, HR, sales team) within the Nigeria market and forming platforms for collaboration of the respective teams.
Evaluate and optimize the workforce to ensure we have the right skills, organizational structure, capacity and quality to deliver best in class support to all customers across all engagement business lines and products.
Outline and manage the functions within the call center team to industry expectations.
Guide and mentor customer engagement officers through training and mentorship programmes.
Ensure Peak times and Nigeria engagement metrics are as par the market standards.

Qualification and Requirement:

You might be a strong candidate if you:

Have a Bachelor’s Degree / HND from any higher accredited higher insitution
3 years plus experience of managing operational customer engagement teams at a team manager role.
Must be a team player, patient and people centric as you will be dealing with a highly skilled and conversant team.
Have keen analytical and research abilities i.e You’re Are highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations.
Demonstrate ability to motivate and communicate with others at all levels.
Influential relationships skills and able to use these relationships to deliver engagement improvements.
Excellent communication and negotiation skills.
Strong organizational skills ensure you’re on top of every follow up and nothing falls through the cracks.
Ability to work well and mentor culturally diverse skilled teams.
Good with staff engagement and team motivation concepts that can boost staff morale.

What we offer
In addition to compensation and statutory benefits:

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Regional Customer Loyalty Executive, South-South (Nigeria)

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

We are looking for a hungry, diligent, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field. They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

Responsibiitles
What you would be xpected to do:

Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Recruiting cash collection centres and set up for the key collection area.

Qualification and Requirement:

You might be a strong candidate if you:

Bachelor’s Degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
At least 2 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
Must have good analytical, communication & people skills
Excellent people skills.
Clear and straight to the point communication skills with fluency in English.
Clear thinking/problem-solving ability.
Enthusiastic about collaborating with rural customers & resolve customers issues.
Excellent and diligence.
Excellent issue-tracking and resolution skills.
Able to manage multiple tasks at the same time diligently and accurately.
Work with multiple sales teams and cross-functional teams seamlessly.

Benefits
What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Product Analyst

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The Product Analyst will drive the execution of all product lifecycle processes for products. This includes product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and support product launches.
They will produce reports and make recommendations to the Global Product Manager to be used as guidance in decision making pertinent to the Greenlight Planet’s new as well as existent products.

Responsibilities
What you would be expected to do:

New Product Identification:

Own the Product Ideation Framework and track the offer road-map evolution according to the Product Ideation Process.
Appraise new product ideas and strategize appropriate Go-To-Market (GTM) plans
Conduct secondary market research, analyze market data, identify consumer behaviors and trends, make recommendations, and provide launch strategies.
Create product strategy documents that describe business cases, high-level use cases, technical requirements, target markets, impact, revenue, and ROI.
Identify competitors, gather information, and analyze the competition’s strengths and weaknesses. Document Greenlight Planet’s competitive advantage and generate reports and presentations on the findings.

New Product Pilots:

Formulate ways for which to package and market products in such a way that they become differentiated, compelling, easy to sell, and easy to buy.
Monitor pilot project performance and present the findings to key internal stakeholders.
Identify product regulatory standards / technical requirements and ensure compliance. Ensures that third parties comply and are familiar with all business processes and policies.
Support the execution of product pilots as needed by Product Managers.

New Product Introduction:

Support Marketing and the Training Department with technical documentation and market data.
Respond in a timely manner to all requests and enquiries for product information or changes. Assess the need for any requested changes as well as their potential impact.
Support customized branding requirements from key partnerships.
Any other business as assigned by your supervisor

Qualifications and Requirements:

You might be a strong candidate if you:

Hold a Bachelor’s Degree in Business, Economics, Mathematics, Engineering or any related field.
Have knowledge of business operations and process operations.
Have a minimum of 2 years previous product analysis or market research experience.
Are open to travel at least 10% of the time.
Have extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
Exhibit critical thinking skills: Strong ability to structure problems and drive towards solutions even in ambiguous situations
Display excellent communication and stakeholder management skills, and the ability to handle challenges at a rapidly growing organization. You can communicate product decisions in the lens of multiple stakeholders
Have excellent time management skills.
Demonstrate an entrepreneurial spirit and ability to work independently, ability to figure things out with innovative thinking, problem-solving skills, and presence of mind.

Compensation
What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Senior Associate, Finance

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The team you would join:

We are looking for a Senior Associate, Finance to join our Finance team in Nigeria. The Senior Associate, Finance will work closely with the Finance team in Nigeria and West Africa to ensure the organisation has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.

Key Responsibilities
Accounting, Financial Reporting and Audit:

Maintaining filing systems of all accounting and finance documents and vouchers in a manner which ensures ease in retrieval and reference.
Maintain, reconcile, and analyze financial and accounting transactions/statements and ensure that they are accurate and in compliance with the company’s rules and accounting regulations accordance with local GAAP
Partake in generating all periodic financial reports on a monthly, quarterly and yearly basis and ensure these are completed in time as per schedule.
Reconciliation and adjustment of accounting ledgers by verifying and posting account transactions and subsequent matching of the same.
Partake in statutory and tax audits, external and internal audits, discuss and close all audit queries and gaps raised whilst ensuring process improvement.
Accounts payable and expense reimbursements. Implement operational procedures to ensure that payments are made and received in a timely manner as per agreed TAT
Financial report and Analytics: Partake in analysing monthly postings against financial report and close observable gaps

Compliance Matters and Processes/ Controls

Assisting in the filing of VAT Returns and WHT as well as reconciliation of the same

Business Partnering and Relationships:

Cultivate and maintain productive relationship with Auditors, Banking, Secretarial Services, Vendors, Customers, and other Business stakeholders.
Account reconciliation with payments done via online stores including Jumia, Konga, flutterwave etc

Team Player:

Continuously build, develop, and lead the team whilst ensuring a harmonious and exciting work culture

Qualifications and Requirements:

You might be a strong candidate if you:

Hold a Degree in Accounting or Finance
Have a minimum of 4 years post NYSC experience in Finance, tax or accounting (experience with the Big four firm is added advantage).
Membership of Professional Accounting (ACCA, ACA, CFA) Body is a MUST.
Hands on experience in Accounting, Finance and Taxation Skills
Excellent knowledge and understanding of Treasury and international Trade
Strong numerical, analytical and problem-solving skills.
Possess a strong communication and Interpersonal skills
Team Player, Organization and Attention to detail
Experience using financial softwares

What We Offer
In addition to compensation and statutory benefits:

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Explore More Opportunities

Associate Product Manager

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

The team you would join:

The Associate Product Manager will work closely with the Global Product Manager, Research and Procurement, Operations and Sales teams to ensure seamless execution of new product pilots and implement various processes in line with introduction and scale up of new products.

Responsibilities
New Product Identification:

Explore new product ideas through Customer Surveys, Field visits & Benchmarking with competition
Develop customer survey templates, collect feedback, and present to internal stakeholders
Assess current competitor offerings, seeking opportunities for differentiation
Support secondary product research by verifying market size, market share, trends & impact analysis.
Translate product strategy into detailed requirements for prototype construction.
Test prototypes and potential new products to validate its commercial viability. Specify product requirements and feedback for R&D.

New Product Pilots:

Act as the Project Manager to deploy successful pilots; defining the purpose, major deliverables, KPIs, timelines, risks, and responsibilities of internal stakeholders.
Track and document key pilot project deliverables including customer engagement, usage habits, product availability, number of leads generated weekly
Coordinate with internal and external stakeholders to ensure deliverables (selecting pilot areas, inventory readiness, training, etc.) are met on time.
Carry out Engineering Validation Testing (focusing on the features) and Technical Validation Testing (focusing on integration) and generate a Product Requirements Document (PRD)
Collect Customer Feedback on the product performance and expectations and present to internal stakeholders.
Report the progress and results of the pilot through a comprehensive memo or a presentation. Provide insights on lessons learned, recommendations for a successful GTM approach, product design or process changes, if needed.
Oversee a successful transition from the pilot stage to commercial scale.

New Product Introduction:

Clearly convey the product vision. Translate technical specifications, benefits, differentiation against competitors, and its fit with Greenlight to a language customers can appreciate.
Collaborate with various departments to design a sales and service process for new products and determine the route to market.
Support the Training and Marketing Teams by reviewing training materials, spec sheets, packaging, and highlighting the Customer Value Proposition (CVP)
Support the After-Sales team in FAQ generation.
Work with R&D Team to define and implement product iterations and cascade the changes to respective stakeholders.
Any other business
Any other business as assigned by your supervisor.

Qualifications and Requirements:

You might be a strong candidate if you:

Hold a Bachelor’s Degree / HND in Engineering or any other technical field.
Have knowledge of business operations and process operations.
Have a minimum of 3 years post NYSC experience in off-grid, renewable energy solar sizing and installation. Experience with mini grid is desired.
Have previous product management experience.
Can execute and manage projects effectively.
Are open to travel at least 60% of the time.
Have extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and/or Google Workspace (Forms, Sheets, Docs, Slides).
Exhibit critical thinking skills: Strong ability to structure problems and drive towards solutions even in ambiguous situations
Display excellent communication skills, energy, and the ability to handle challenges at a rapidly growing organization. You can communicate product decisions in the lens of multiple stakeholders
Have excellent time management skills.
Demonstrate an entrepreneurial spirit and ability to work independently, ability to figure things out with innovative thinking, problem-solving skills, and presence of mind.

What we offer (in addition to compensation and statutory benefits)

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Go to Method of Application

Regional Customer Loyalty Executive

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

Job Description:

he team you would join:

We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

Responsibilities
What you would be expected to do:

Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Recruiting cash collection centres and set up for the key collection area.

Qualifications and Requirements:

You might be a strong candidate if you:

Bachelor’s degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
At least 2 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
Strong experience from Microfinance / Fintech or banking background on Credit Collections debt recovery preferable.
Must have good analytical, communication & people skills
Excellent people skills.
Clear and straight to the point communication skills with fluency in English.
Clear thinking/problem-solving ability.
Enthusiastic about collaborating with rural customers & resolve customers issues.
Excellence and diligence.
Excellent issue-tracking and resolution skills.
Able to manage multiple tasks at the same time diligently and accurately.
Work with multiple sales teams and cross-functional teams seamlessly.

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry.
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

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