ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.
We are recruiting to fill the position below:
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Regional Manager
Job Title: Regional Manager
Location: Nigeria
Employment Type: Full Time
Department: Business Development
Summary
- Coordinate the retention and acquisition activities in the region to ensure set targets are met. In addition, manage and guide the teams under the region to execute the firm’s business development strategy.
Qualification / Requirements
- Interested candidates should possess relevant qualifications with 10 – 15 years work experience.
Application Closing Date
12th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Senior Internal Auditor
Job Title: Senior Internal Auditor
Location: Nigeria
Employment Type: Full Time
Department: Internal Audit
Summary
- The Senior Internal Auditor will ensure the effectiveness and efficiency of the company’s operations and the integrity of information by serving as a watchdog, assurance provider, consultant, or whistleblower over its operations and activities.
Responsibilities
- This function supports the Head of Internal Audit dept. in discharging the following tasks or performing the following activities:
- Assisting the Head of Internal Audit in conducting risk-based audit for all departments and units based on approved Internal Audit Plan by the board audit committee (BAC).
- Developing the company’s Internal Audit Framework including policies and procedures in line with local and international best practice standards.
- Participating actively in the design and integration of control frameworks into the company’s business processes and systems.
- Conducting periodic checks to test the effectiveness of the company’s internal control mechanisms and reporting observed weaknesses.
- Conducting investigations/forensic analyses into suspected procedural breaches and fraudulent practices across the company and determine/recommend the appropriate line of action to the chief executive officer (CEO) and (BAC) in response to findings.
- Reviewing and monitoring, periodically, test keys, codes, list of authorized signatories, approval limits, and other security devices to prevent fraudulent practices and security breaches.
- Triggering the execution of spot checks on transactions and activities as well as performing hot reviews of the dept.’s staff activity.
- Highlighting and flagging duplications, revenue leakages, and weaknesses across the company.
- Advising and providing opinion to management and board on good governance and best practices in internal control.
- Staying abreast of industry trends, events, issues and developments to assist/enable the development and implementation of appropriate control measures, monitoring mechanism as well as their continuous update/revision.
- Ensuring compliance with adopted corporate governance practice and approved operational policies and procedures.
- Co-coordinating depts.’ activities to ensure timely implementation of audit/review points raised by external auditors for all funds under management and company accounts.
- Continuously reviewing depts.’ activities and making recommendations for improvement to the business.
- Preparing and submitting periodic activity/management reports to the CEO and BAC on the activities of the dept.
- Serving on committees or cross-functional teams and performing other duties as assigned by the CEO, or BAC.
Specifics
- Conducting reviews of the activities of the various depts. and units in the organization.
- Reviewing periodically, reconciliation statements and proofs (stocks, bonds, cash advance, bank accounts (funds and company’s), benefits’/retirees’ payments, etc.), and monitoring of resolution of non-reconciling items.
- Reviewing the organization’s general ledger and associated transactions.
- Monitoring of exception(s) on Portfolio Valuation Reports.
- Reviewing deposits’ maturities on periodic basis.
- Reviewing statutory and non-statutory (agreed) rates on applications on periodic basis.
- Reviewing access rights, activity or systems’ logs, Antivirus and Anti-Spyware compliance, and parameter settings (network and applications).
- Reviewing corporate action events’ (bonuses and dividends) declaration and capture.
- Exception monitoring, reporting and administration (i.e., contribution schedules, bank account, Admin. Fee review, etc.).
- Conducting branch and office location inspection on periodic basis.
- Conduction annual ISO 27001:2013 internal audit reviews in preparation for surveillance audit and re-certification audit by External Auditors.
- Reviewing Unprocessed Monies Proof and benefits payment reconciliation statement on monthly basis.
- Conducting associated third-party reviews (custodian(s) and Montgomery Vault) on periodic basis.
- Implementation status reviews and communication with related parties on audit findings and queries to resolve issues.
- Monthly RSA Funds’ Admin. Fee and Management Fee Review. This includes scoping, report generation and review of shortfall and refunds (states and inter fund).
- Callover of postings into the application against supporting documents.
- Reviewing and responding to external auditors’ confirmations.
- Updating of management and BAC reports.
- Monitoring and reporting on test restore exercise based on the company’s disaster recovery plan.
- Ensuring controls exist to monitor compliance with regulatory requirements.
- Ensuring strict compliance with the firm’s policies, etc.
- Ensuring strict compliance with the organization’s Standard Operating Procedure and manuals, etc.
- Ensuring that working papers are comprehensively drawn, duly referenced and properly filed.
- Any other functions as assigned by the head of department.
Requirements
- Bachelor’s Degree in any discipline with a minimum of Second Class (Hons.) Upper Division. MBA would be an advantage.
- ACA, ACCA, CISA (Any, or a combination of these).
- Five years of relevant experience (post qualification).
- Good knowledge of the local and global financial service industry dynamics including regulations, legislations and operating environment.
- Ability to think strategically and holistically and to appreciate the systemic impact of various policies, issues, and solutions.
- Experience in building professional business relationships and dealing at a senior level appropriate for a leader of a critical function.
- Excellent working knowledge of Internationally accepted accounting and audit standards and procedures.
- Test and sampling methods involved in conducting audits.
- Risk management methodologies.
- Corporate governance procedures.
- Process engineering.
- Strong problem solving and analytical abilities.
- Expert knowledge of fraud behavior and detection methodologies
- Demonstrated superior understanding of non-banking financial service operations, policies, and procedures.
- Strong problem-solving and analytical abilities.
- High integrity level and excellent decision-making ability.
- Exceptional attention to detail.
- Good leadership, coaching, mentoring, and supervision skills.
- Excellent communication, interpersonal, presentation, and facilitation skills.
- Self-motivated with a strong drive, and commitment to achieving agreed objectives.
Application Closing Date
13th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Database & Sharepoint Administrator
Job Title: Database & Sharepoint Administrator
Location: Nigeria
Employment Type: Full Time
Department: Information Technology
Summary
- The Database & Sharepoint Administrator helps to take on the management and development of MS SharePoint and MS SQL Databases in the enterprise.
- S/He provides support and guidance for the organization’s MS SharePoint users, ensures SharePoint functionality, updates the software as necessary, and addresses and resolves any issues with the software performance.
- S/He is also responsible for the management of the existing databases in the enterprise thereby ensuring maximum uptime is achieved on the platforms.
Responsibilities
- Design, configure, implement, and administer databases to be consistent, clearly defined, and secure.
- Manage direct and privileged access to databases.
- Plan and implement application and data provisioning.
- Develop and maintain complex database schemas and logical designs.
- Provide technical direction in the area of requirement definition, planning, coordination, programming, and implementation of databases.
- Track and maintain all information on databases.
- Proactively manage, configure and administer databases in all environments (production, test, QA, development, etc.).
- Perform configuration and administration, event, fault and performance management.
- Provide support to all environments (production, test, QA, development, etc.)
- Fulfil service requests and perform routine maintenance and support activities.
- Perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster.
- Proactively monitor database activity and usage and provide warnings when these reach critical thresholds.
- Design, configure, implement, and administer MS SharePoint.
- Maintains records of SharePoint updates, maintenance, and activity.
- Provides technical support for SharePoint users.
- Keeps apprised of Microsoft updates to SharePoint software.
- Applies updates to MS SharePoint as necessary.
- Holds training and informational sessions to teach employees how to use SharePoint.
Requirements
- Minimum of a First Degree or its equivalent in a business / IT related discipline.
- Master’s Degree or recognized professional certifications will be an added advantage.
Core SFIA 6 Skill Requirements:
- Data Management (DATM 4)
- Database/ Repository Design (DBDS 4)
- Availability Management (AVMT 4)
- Service Level Management (SLMO 4)
- IT Operations (ITOP 2)
- Database Administration (DBAD 4)
- Problem Management (PBMG 3)
- MS SharePoint Management (MSP 4)
Other SFIA 6 Skill Requirements:
- Requirements Definition and Management (REQM 2)
- Learning Delivery (ETDL 3)
Other Required Knowledge and Capabilities:
- Proficient knowledge of infrastructure design, implementation and operations
- Proficient knowledge of infrastructure and service delivery
- Proficient understanding of service management tools for event management, provisioning and monitoring
- Good knowledge of enterprise applications systems
- Proficient knowledge of database architecture
- 5+ years of experience in Data Centre Management.
- 2+ years of experience in Microsoft SharePoint 2016 and above.
Application Closing Date
3rd March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Team Leader, Business Development
Job Title: Team Leader, Business Development
Location: Nigeria
Employment Type: Full Time
Department: Business Development
Summary
- The Team Leader, Business Development will be responsible for the level of sales in an area, by supervising a group of Business Development Executives engaged in promoting sales and supplying products (MPS/CPS) to clients in order to increase the market share.
Responsibilities
- Manage and expand existing businesses through effective customer services.
- Collaborate with sales executives in achieving set target through effective sales strategies.
- Employing the best possible strategies in improving firms client base.
- Manages an assigned geographic sales area to maximize sales revenue and meet set objectives.
- Develops specific plans to ensure funds under management (FUM) growth
- Manages and develops sales staff
- Coordinates proper company’s resources to ensure efficient and stable sales result
- Holds regular meeting with sales executives.
- Perform sales activities on major account for retention purposes.
- Assist sales executives in managing High Net worth Individuals (HNI’s) and Pension Desk Officers (PDO’s)
Requirements
- Bachelor’s Degree from an Accredited University
- 5 years
- The Team Lead will collaborate with BD Executives in achieving set target through effective sales strategies
- He / She will ensure compliance with the pension fund and other related legislations.
- He / She will identify & create coordinated sales opportunities.
- He / She should be able to balance his / her own priorities with directing and motivating others towards achieving operational excellence standards.
Application Closing Date
12th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Customer Experience Officer
Job Title: Customer Experience Officer
Location: Nigeria
Employment Type: Full Time
Department: Customer Experience
Summary
- Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Keeping informed of industry trends and new CRM technologies.​
Qualification / Requirements
- A Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.​
- Great organizational and time management abilities
- Previous experience in a similar role
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
Application Closing Date
12th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Call Center Agent
Job Title: Call Center Agent
Location: Nigeria
Employment Type: Full Time
Department: Customer Experience
Summary
- Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Requirements
- A First Degree in a relevant field
- 1-3 years of experience in a call center environment​
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.​
- Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Proficient in relevant computer applications
Application Closing Date
12th March, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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