Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.
We are recruiting to fill the position below:
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Internal Control Lead
Job Title: Internal Control Lead
Location: Nigeria
Category: Internal Audit
Job type: Full time
Role Overview
- The successful candidate will coordinate and enhance internal controls across the bank and provide assurance to management on the adequacy of controls and adherence to documented policies and procedures.
- This role reports directly to the Head of Internal Control & Audit,
Requirements
- Minimum of 5 years of financial controls and business controls advisory experience with a solid financial and management accounting background (at least 2 years in a senior position is preferred)
- ACCA/ACA certification is compulsory.
- Strong knowledge of internal control principles and demonstrated ability to provide solutions to control issues.
- Excellent communication and relationship management abilities.
- Ability to work both individually, and within a team environment.
- Fintech/ Financial service experience
Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
- An exciting and flexible work environment
- Competitive pay
- Smart and kind coworkers
- Full pension contribution
- Reliable health insurance
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Internal Control Officer
Job Title: Internal Control Officer
Location: Nigeria
Category: Internal Audit
Job type: Full time
Role Overview
- We are looking for someone to ensure that potential risks and controls are adequately identified, measured appropriately, and recommendations implemented.
- The successful candidate will work in partnership with all stakeholders.
- The role will be reporting directly to the Team Lead of Internal Control.
Roles and Responsibilities
- Overall responsibility for maintaining the Internal Controls Framework
- Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies.
- Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
- Daily Independent Call Over of all qualifying Transactions within 24 hours of posting and where practicable real-time and as may be advised from time to time.
- Ensuring the integrity of the general ledger through reconciliations and review of the fixed assets register.
- Ensure prompt resolution of all open issues in the Internal Audit Report, Management letter, Regulatory Examiners Report, and other Statutory Examiners Report involving departments under your purview.
- Internal control checks and records to safeguard company assets.
- Carry out detailed investigations when discrepancy or fraud is noticed.
- Identify areas of financial and administrative strengths and weaknesses and develop best practices.
Requirements
- At least 2 years’ experience in an Internal Control role
- ACA/ACCA certification is an added advantage.
- The Ideal candidate is a critical thinker with a keen interest in improving an organization’s internal control environment.
- Solid understanding and experience with internal control frameworks
- Strong communication skills presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail.
- Fintech experience is an added advantage.
Benefits
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.
- An exciting and flexible work environment
- Competitive pay
- Smart and kind coworkers
- Full pension contribution
- Reliable health insurance
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Quality Assurance Specialist
Job Title: Quality Assurance Specialist
Location: Nigeria
Job Type: Full time
Job Summary
- We are looking for an experienced Quality Assurance Specialist to develop, implement and maintain a high and consistent level of customer support quality across the CX team.
Responsibilities
- Participate in the design of interaction monitoring formats and quality standards regularly updating where required
- Conduct timely and objective performance evaluations across all the interaction channels within the CX team
- Provide quality evaluations via remote monitoring of calls (recorded and live calls), live chats, emails, social media channels, ensuring quality delivery on every Analyst-customer interaction
- Use quality monitoring data management tools to compile and track performance at team and individual level
- Ensure compliance to standard operating procedures
- Provide meaningful and constructive feedback and recommendation
- Identify knowledge gap areas and provide regular feedback and coaching to promote increased knowledge and awareness
- Initiate process improvement programs where and when necessary
- Coordinate and facilitate call collaboration sessions for customer operations staff, coaching and alignment purposes to improve of Service Quality
- Prepare and analyze internal and external quality reports for management staff review
- Identify contributors/sources of customer dissatisfaction for briefing and coaching purposes
- Ensure promises made to customers are being fulfilled
Requirements
- BSc. (MBA, PMP an added Advantage)
- 6-7 years Customer Support experience with a minimum of 4 year in Quality Assurance
- Ability to deal with diverse problems using facts, judgment, and discretion to resolve them
- Have an instinct around anticipating and handling problems, crafting solutions, communicating them to Stakeholders
- Ability to probe effectively for understanding
- Listening attentively to internal customers’ complaints and compliments
- Good Analytical skills
- Excellent verbal, written and interpersonal communication skills
- Ability to multitask and successfully operate in a fast-paced environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, Excel, PowerPoint)
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Technical Lead
Job Title: Technical Lead
Location: Nigeria
The Role
- We are searching for an innovative Technical Lead to join our company. As the Technical Lead, you will oversee the company’s technical team and all projects they undertake, analyze briefs, write progress reports, identify risks, and develop work schedules.
- You should be able to work with your team and inspire them to reach their goals.
- To be successful as a Technical Lead, you should always be expanding your industry knowledge and be able to quickly identify problems. Outstanding technical leads are accountable, trustworthy, and able to build lasting relationships with their team
Responsibilities
- Determining project requirements and developing work schedules for the team.
- Delegating tasks and achieving daily, weekly, and monthly goals.
- Liaising with team members, management, and clients to ensure projects are completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Keeping up-to-date with industry trends and developments.
- Updating work schedules and performing troubleshooting as required.
- Motivating staff and creating a space where they can ask questions and voice their concerns.
- Being transparent with the team about challenges, failures, and successes.
- Writing progress reports and delivering presentations to the relevant stakeholders.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, or a related field.
- Experience in a similar role would be advantageous.
- Excellent technical, diagnostic, and troubleshooting skills.
- Strong leadership and organizational abilities.
- Willingness to build professional relationships with staff and clients.
- Excellent communication, motivational, and interpersonal skills.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Job Title: Product Manager
Location: Nigeria
Job type: Full time
Category: Product
About the Role
- As a Product Manager, you will be responsible for driving product initiatives from inception through execution. Our approach at Kuda is very customer-centric, so you will need to dig in to deeply understand our customers and their needs to ship remarkable solutions.
- You will collaborate closely with engineering, design, marketing, finance and customer support in delivering products that amaze and delight our users.
Responsibilities
- Understand customer needs and draft product requirements and design the product’s roadmap
- Collect and analyse user feedback, product competition analysis, market research, and maintain the product’s competitive advantage Work alongside Design and Engineering counterparts to ensure proper implementation of new products or features.
- Coordinate with a cross-functional team to ensure product quality and progress, and complete related product goals
- Product Manager2Support related business needs to achieve business goals with internal and external
- partners
- Manage relationships with third-party partners related to the product
Requirements
- Candidates should possess a University Degree
- Excellent communication/presentation skills
- Hyper-logical thinker with very strong attention to detail
- Empathy for customers and an unwillingness to compromise on user-centred design
- Can make a good business case and convince people to help you execute
- Knowledge of and interest in technology and financial services; prior experience
- Working in fintech or digital payments a plus.
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Lead Product Manager
Location: (Remote)
Category: Product
Job type: Full time
The Role
- We’re searching for an experienced Senior / Lead Level Product Manager to lead our Product team.
- In this exciting role, you’ll partner with our Engineering, Design, Legal Risk, Compliance, and Operations teams to come up with the roadmap and strategic solutions to the complex challenges of our rapidly growing Credit products.
- Our awesome Product Management team is built on mutual respect, high trust, and high autonomy.
- You’ll work with a high-performing, entrepreneurial, and product-focused group of engineers and designers, in a highly collaborative and fun environment.
- In this exciting role, you’ll have the opportunity to make a massive impact on the company, the product and most importantly, on the lives and livelihoods of our amazing users!
What You’ll Get To Do
- Set the vision and strategy for our product portfolio
- Understand how the products connect to the company’s objectives
- Define, prioritise, and communicate short, mid, and long-term goals for the product portfolio
- Build credit products with world-class customer experiences by understanding the full lifecycle for our customers and internal stakeholders
- Responsible for expanding the product into new markets
- Understand end-customer needs and gather product requirements
- Coordinate resources, and create project timelines, to ensure on-time delivery with the highest quality
- Drive product development by defining the roadmap, and feature stories, and assisting the product team in the delivery phase
- Deliver features and products that will create amazing user experiences and validate these with customers
- Work closely with internal departments such as Legal, Compliance, Risk, Operations, etc.
- While this is an individual contributor role, growing the product area implies the exciting opportunity of stepping up at a certain point to lead a team of product managers in your group
Requirements
- 5+ years of product management experience building consumer web and mobile products (essential)
- 2+ years of experience working with financial products in the Tech space (ideally banking, fintech)
- Experience across lending/credit products (bonus)
- Experience working with engineering and product teams with agile and lean principles
- Broad knowledge of Credit Risk management principles
- User-centric design approaches and strong product instincts
- Ability to take a nebulous, vague list of desires & requirements and distill them down into engineering actionable items
- Bias for Execution; you focus on defining the right MVP, making difficult trade-offs, and shipping effective features
- Exceptional Curiosity; you’re unafraid to ask questions, tinker, and learn to help drive product success
- Ability to analyze data from a variety of sources to identify key insights, pinpoint optimization opportunities, and inform product decisions
- Experience with SQL and/or other data analysis systems
Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
- We are advocates of work-life balance and offer a 3 day per week remote working option
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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