MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
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Officer – Customer Operations
Job Title: Officer – Customer Operations West 2, Customer Services
Job Identification: 3000
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations
Description
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer request.
- Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
- Maintain Integrity of managing subscriber data/information.
- Identify and report on customer impacting trends.
- Generate periodic reports and other ad-hoc reports as requested by team lead.
- Educate customer on use of products and services.
- Enlighten and educate customers on new products and initiatives within MTN.
- Document actions taken to resolve client problems.
- Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
- Follow through on customer queries ensuring prompt resolution and feedback.
Requirements
Education:
- First Degree in any relevant discipline
- Fluent in English.
Experience:
- 3 – 7 years’ experience in an area of specialization; with experience working with others:
- Experience working in a medium-sized organization
- Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).
Application Closing Date
10th July, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Analyst – Treasury Operations, Finance
Job Title: Analyst – Treasury Operations, Finance
Job Identification: 2979
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Treasury Operations
Division: Finance
- discipline.
- Part qualification/membership in a professional accounting association (ACA, ACCA, ACMA).
- Fluent in English.
Experience:
3 – 7 years experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience in Financial Environment in treasury, banking or in FMCG environment.
- Familiarity with good accounting practices and the Nigerian policy environment.
- Extensive bank reconciliation experience
- Up-to-Date knowledge of the money and capital markets
Application Closing Date
10th July, 2023 at 10:59 PM.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Manager – International Business Roaming
Job Title: Manager – International Business Roaming and IDD.Marketing
Requisition ID.: 2974
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3
Division: Marketing
Reports To: Senior Manager – High Value Segment
Mission
- Management and coordination of end to end (wholesale and retail) international roaming and IDD activities with respect to services offered by MTNN and her Roaming partner and Carriers.
Description
- Ensuring that international roaming operations are compliant with all GSMA requirements and regulations
- Review processes for roaming and IDD especially as relates to functions outside of job control
- Manage incidents related to international roaming & IDD (RAP files, fraud events, customer complaints)
- Analyze and manage wholesale negotiation, roaming footprint and implementations according to the agreed strategy, roadmaps, and priorities.
- Collaborate with YCRH to expand roaming footprint to improve outbound roaming experience and increase inbound roamer traffic to MTN Nigeria
- Establish, manage, and develop relations with Roaming Partners, Roaming Hubs, carriers etc.
- Review Partner Roaming Agreement changes and the business response thereof. Ensure involvement of stake holders such as Billing, Finance, Revenue Assurance and Networks to enable appropriate response.
- Manage roaming testing by partner networks and follow up issuance and receipt of TCC and CLL.
- Manage inventory of Roaming and roaming document updates.
- Support troubleshooting for roaming setup, timely update of MTNN International roaming documentation and coordinate commercial launch and manage stakeholder expectations on roaming.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English.
Experience:
6 -13 years’ experience including:
- Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others
- Experience working in a medium to large organization.
- Experience in international roaming management.
- Experience in IREG, TADIG and roaming financial analysis.
Application Closing Date
10th July, 2023 (11:59 PM).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- We are a proudly Platinum IiP certified company dedicated to choosing the very best candidates and working to develop your skill and talent to make sure we boost a workforce second to none.
- Eligible females and people with disabilities are encouraged to apply
Analyst – Wholesale Roaming, Marketing
4.) Analyst – Wholesale Roaming, Marketing
Location: Lagos
Manager – Go To Market
5.) Manager – Go To Market
Location: Lagos
Supervisor – Fleet Management
6.) Supervisor – Fleet Management Lagos, Finance
Location: Lagos
Senior Manager – Business Strategy
7.) Senior Manager – Business Strategy, Strategy and Innovation
Location: Lagos
Coordinator – Programme Management
8.) Coordinator – Programme Management, Information Technology
Location: Lagos
Application Closing Date
10th July, 2023.
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