ipNX Nigeria Limited Current Career Opportunities

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ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Network Support Engineer

Job Title: Network Support Engineer

Location: Nigeria
Employment Type: Full-time
Job Grade: Permanent
Division: Business
Function: Technical Support
Travel Frequency: Seldom
Work Schedule: 9am-5pm
Department: Enterprise Service Management
Reporting to: Team Lead, Enterprise Service Management

Purpose of the Job (Brief)

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Key Activities

  • Incident Management (First Call Resolution)
  • Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
  • Receive, log and take ownership of all faults.
  • Respond to and provide timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
  • Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
  • Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
  • Prompt Response to inbound calls and emails.
  • Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
  • Identify, document and alert supervisor of trends in customer calls.
  • Follow up on unresolved complaint/ open tickets to closure.
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Timely Escalation/feedback to relevant units.
  • Liaise with clients on updates of progress on Service
  • Requests and Incidents reports ensuring they are kept up to date.
  • Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
  • Preparing Technical Reports.
  • Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
  • Prepare daily incidence summary reports.
  • Prepare monthly availability reports for customers.
  • Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical Electronics Engineering (2.2 / Upper Credit at minimum).
  • CCNA , CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development able to influence internal and external organizations.
  • Nimble Learning.

Application Closing Date
7th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Talent Acquisition Specialist

Job Title: Talent Acquisition Specialist

Location: Nigeria

Purpose of the Job

  • Identifying, engaging, and hiring high-potential candidates towards the fulfilment of the human resource needs of the organization.

Expected Key Results

  • Talent Forecasting & Strategy
  • Talent Acquisition
  • Social Media Recruitment
  • Stakeholder Experience Management
  • Data Analytics & Reporting
  • Recruitment Portal Management
  • Recruitment Team Management
  • Other Tasks Assigned

Educational Qualifications & Functional Skills

  • B.Sc / HND in Human Resources, Social Science, Arts & Humanities, and other related field. (2.1/Upper Credit)

Work Experience:

  • 2-3 years’ experience as a Talent Acquisition Specialist
  • Demonstrable experience in managing full-cycle recruitment and employer branding initiatives.
  • A thorough understanding of Nigerian Labour Law
  • Solid understanding of sourcing techniques and tools/ Social Media Recruitment
  • Data Analytics Skills
  • Excellent Team Management Skills
  • Excellent written and verbal communication skills with ability to foster long-tern relationships (with internal teams, external partners and candidates)
  • Meticulous, hardworking and goal-driven.
  • Analytical Mindset and critical thinking abilities.

Application Closing Date
21st July, 2023.

How to Apply
Interested and qualified candidates should send their Resume to: jbakare@ipnxnigeria.net using the Job Title as the subject of the email.

Head, Planning & Design

Job Title: Head, Planning & Design

Location: Nigeria
Employment Type: Full-time
Division: Infrastructure
Sector: ISP/Telecom

Job Description

  • You would be Primarily responsible for delivering outside plant infrastructure plans and designs that are detailed, informative, and meets the requirements and purposes of various stakeholders both internal and external –in terms capacity, capability, resilience, and meeting varied regulations.
  • Contributes to vendor selection, proof of concept designs, network architecture reviews, and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
  • This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Requirements

  • Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines.
  • A master’s degree in Engineering/MBA would be an added advantage.
  • At least 10 years’ experience within the telecoms space.
  • A CFOT with emphasis on FTTH Technologies certification is required. Other certifications in networking and project management would be an added advantage.
  • Knowledge or experience with GPON, FTTH and transmission technologies.
  • Conversant with planning tools (GIS/MapInfo, CAD tools etc)
  • Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
  • Excellent communication and presentation skills.
  • Experience in fiber outside plant (OSP) planning and design lifecycle.
  • Should be conversant with building and maintaining fibre networks
  • Competent in the use of computer productivity tools.
  • Conversant with the use of GIS and CAD tools to implement designs.

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: mobeten@ipnxnigeria.net using the Job role as the subject of the email.

Team Lead, Network Monitoring Centre

Job Title: Team Lead, Network Monitoring Centre

Location: Nigeria

Job Description

  • The ideal candidate will proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
  • S/He provides supervision of all first-level active and passive on-site and off-site technical support for all our infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
  • To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Requirements

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering.
  • CCNA, CCNP (Desired).
  • 4 – 6 years work experience.
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Understanding of iTIL v4 service management
  • Excellent business communication skills both verbal and written.
  • A hands-on experience with the following is a must: Routing, Switchig and GPON Technology
  • Experience with Wired, Wireless Point-to-Point and Point-to Multipointtechnologies is desirable.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Application Closing Date
19th September, 2023.

Method of Application
Interested and qualified candidates should send their CV to: mobeten@ipnxnigeria.net using the Job Title as the subject of the mail.

Quality Assurance and Control Officer

Job Title: Quality Assurance and Control Officer

Location: Nigeria
Sector: Telecom/ISP

Responsibilities

  • The Quality Assurance and Control Officer will be responsible for the Outside Plant Quality Checks
  • You will be responsible for the Direct Field Quality Checks and snags reporting and clearing for all Project
  • Deployment and Operations Activities in the Outside Plant and provide the necessary escalations to the HOD Infrastructure Quality when required.
  • You will aid the Team Lead Quality Assurance and Control to provide up to date statuses of quality audits and acceptance testing of completed and on going projects within the Infrastructure Division.
  • You would be are tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input when required.
  • In addition to the above, You are also required to build capacity and develop teams working with you.

Requirements

  • Candidates should possess a B.Eng in Civil Engineering or Electrical Engineering
  • Professional Certifications: CFOT is an added advantage
  • Technical: Good Knowledge of Fiber Turnkey Deployments and Civil Works and Materials standards
  • Technology: Conversant with Microsoft Office Tools, AutoCAD/Visio, A good knowledge of GIS will be an added advantage
  • Communication: Excellent Communication and Presentation Skills.
  • 3 years experience in Turnkey Fiber Deployment and civil Works standards and specifications
  • Good understanding of Microsoft Office Suite including MS Project
  • Conversant with the Use of CAD and GIS.

Application Closing Date
5th September, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: mobeten@ipnxnigeria.net using the Job role as the subject of the email.

Field Sales Specialist – SME Segment

Job Title: Field Sales Specialist – SME Segment

Location: Nigeria
Employment Type: Full-time
Division: Retail
Function: Sales & Business Development
Department: Sales
Reporting to: Head, ipNX Retail Sales
Location: Lagos
Travel Frequency: Minimal
Work Schedule: Monday to Friday (8am to 5am)

Purpose of the Job

  • To grow and develop the SME segment of the retail broadband connectivity market.
  • Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
  • Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.

Deliverables
Expected Key Results:

  • Grow customer pipeline within the SME segment for ipNXFOS.
  • Generate and qualify leads within assigned territories for immediate conversion
  • Grow customer-base in alignment with approved sales targets.
  • Acquire and onboard customers to achieve sales objectives.
  • Carryout supervisory role within the SME segment
  • Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
  • Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
  • Acquire access and submit relevant documentation for site surveys and Fibre-To-The-
  • Premise (FTTP) deployments.
  • Achieve Return on Investment (ROI) targets within coverage areas.
  • Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
  • Grow adoption and revenue for other ipNX Retail
  • Division products and services such as Connected Homes, Connected Office and Voice.
  • Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
  • Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
  • Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
  • Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
  • Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings.
  • Collate and manage robust industry/regional data for insightful data analytics
  • Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
  • Ensure reports contribute to business insight
  • Decision-making, and minimize overall report burden.
  • Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
  • Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

  • B.Sc or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
  • Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
  • Good Microsoft office suite competence.
  • Exemplary communication skills – both face to face and over the telephone.
  • Ability to communicate effectively at all levels of an organization.

Work Experience:

  • 5 – 7 years’ experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
  • Must demonstrate interpersonal capabilities and leadership.

Application Closing Date
6th September, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Logistic Officer

Job Title: Logistic Officer

Location: Nigeria
Employment Type: Full-time
Function: Supply Chain Management Job Grade: Officer
Reporting to: Team Lead Location: Lagos
Travel Frequency: Nil

Purpose of the Job (Brief)

  • Manage the delivery of all foreign shipment by both AIR and SEA from origin to destination, avoiding errors
  • with documentation, loss of any shipment, and seizure by government agencies in and outside the country
  • in order to support timely delivery of service.
  • Deliverables (Maximum 5 – 6 key responsibilities)

Expected Key Results (Detailed KPIs)
Key Activities:

  • Award Facilitation Facilitate timely freight forwarder and clearing agent selection to hasten order pickup.
  • Sourcing, distribution of RFQs and evaluation of quotes for optimum value.
  • Establish solid relationship with key Vendors, Suppliers for seamless business transactions.
  • Schedule Management Coordinate freight forwarding activities & ensure compliance with International trade best practices (PC, Form M, SONCAP, LC, PAAR, Duty).
  • Timely engagement of supplier, government agencies, freight forwarders, clearing agents and early facilitation of relevant shipping terms and conditions.
  • Order Management (Quality and Quantity)
  • Facilitate inspection by accredited inspection agencies at the country of dispatch.
  • Reconcile ordered, shipped and delivered quantity to ensure full value is derived from investment.
  • Reporting Track shipments and provide bi-weekly logistics report to foster proper planning and manage customer expectations.
  • Documentation Contract Management
  • Monitor and drive compliance with statutory guidelines and requirements in the preparation and processing of shipping documents to avoid seizure or impoundment by government regulatory agencies.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

  • University Degree or Higher National Diploma in social or management sciences

Work Experience:

  • Minimum of 2 years of experience in logistic
  • management with focus in foreign trade
  • Basic understanding and moderate experience in
  • Procurement & Logistics/Supply
  • Sound understanding of Nigerian import and
  • export regulations
  • Other Requirements:
  • Customer Focus
  • Excellent Interpersonal Skills
  • Action orientation
  • Drive results
  • Planning
  • Scheduling
  • Analytical Skills
  • Hindsight
  • Self Development.

Dimensions:
Financial Dimensions:

  • Nil

People Dimensions:

  • No. of Freight Forwarders and Clearing Agents: 17
  • No. of direct reports: 1
  • No. of government agencies: 7.

Impact of position:
Impact on customers (Please select one of the options below):

Type of customers:

  • Mainly Internal Mainly External Internal & External Approvals
  • Reporting Manager Functional Head HR.

Application Closing Date
2nd October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Account Manager

Job Title: Account Manager

Location: Nigeria
Employment Type: Full-time
Job Title: Account Manager Island
Division: Business
Function: Account Management
Department: Business Operations: Sales
Reporting to: Territory Manager Island
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM

Purpose of the Job

  • The Account Manager’s primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.
  • The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.
  • The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers’ strategic direction and identify opportunities.
  • The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers’ wallets.

Deliverables
Expected Key Results:

  • Maintain Strategic Leadership within Key Accounts
  • Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
  • Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.
  • Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
  • Provide an annual plan on how to increase share of wallet and win new business within each allocated account.
  • Develop a deep understanding of the client’s priorities, strategies, and ensure ipNX adds value across the broader organization.
  • Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.
  • Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.
  • Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.
  • Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
  • Maintain good public relations with current and prospective customers within the Accounts.
  • Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.
  • Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.
  • Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts’ expectations through cross-functional efforts.
  • Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.
  • Identify and develop a target list of vertical markets for business development.
  • Develop innovative and differentiating products and services for the region in collaboration with the marketing team.
  • Prepare pricing documentation for the business’s products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.
  • Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.
  • Collate and manage robust industry data for analytics.
  • Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.
  • Drive business opportunities to increase the organization’s share of the customers’ wallets within the sector.
  • Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.
  • Work with internal departments to develop integrated solutions and expand the services provided to the end-user.
  • Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.
  • Drive the understanding of customers’ needs and provide solutions that answer their needs and wants.
  • Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.
  • Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.
  • Build and maintain productive business relationships with decision-makers to understand customers’ strategic direction and identify opportunities.
  • Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.
  • Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.
  • Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.
  • Drive new business growth and maximize revenue generation across ipNX’s products.
  • Lead new business pitches and be responsible for the effective onboarding of new clients.
  • Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.
  • Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.
  • Demonstrate (Key Competencies):

Educational Qualifications & Functional Skills

  • Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
  • Ability to penetrate accounts and meet with stakeholders within accounts/sectors.
  • Structured thinker with a strong analytical approach.
  • Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.
  • Understanding of the local dynamics of the region.
  • Ability to bring intel that will lead to increased sales.
  • Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.
  • Creative, upbeat, and innovative with effective communication skills.
  • Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.

Work Experience:

  • At least 5 years of Key Account Management experience.
  • 5-7 years of experience in managing strategic accounts.
  • Proven experience in driving opportunities through to revenue.
  • Strong commercial acumen in managing pipeline and coaching teams through the sales process.
  • Strong knowledge of Pursuit or another relationship/sales methodology.
  • Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.
  • Experience working in large matrixed environments with cross-functional collaboration.
  • Experience in the region and selling various product portfolios.
  • Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.
  • Leadership experience with a strong business acumen and knowledge of the technical market landscape.
  • Experience in Client Management & Growth Strategies of an assigned portfolio of clients.
  • Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

Application Closing Date
6th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

ipNX 2023 NYSC / SIWES Internship Programme

Title: ipNX 2023 NYSC / SIWES Internship Programme

Locations: Nigeria
Job Type: Internship
Slots: Multiple Openings

Description 

  • Are you a 2023 graduate awaiting NYSC posting? Or a 2023 Corp Member looking for a PPA?
  • We are looking to recruit young, smart and join our Internship Program.
  • Department: All departments

Job Requirements

  • CGPA (3.0 – 5.0 minimum) / BSc (2.1 minimum)
  • WAEC (minimum 6B’s &C’s)
  • Tech Savvy Customer Focus Drive Results.

Salary Range
N30,000 – N50,000 / month.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: Resume@ipnxnigeria.net using the position as the subject of the email.

Selection Criteria
Mandatory Credential uploads of :

  • CV,
  • Cover letter (All Pre-service applicant’s cover letters should state the duration of the internship)
  • WAEC / NECO Results, *Statement of result, *Birth Certificate, Passport,
  • NYSC Call-Up & PPA Letter

Graduate Aptitude Test:

  • As part of our selection criteria, shortlisted candidates will be expected to write our aptitude test.

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