Twitter Africa Graduate Recruitment 2021

Data Specialist, Curation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it. In line with our growth strategy, we’re excited to announce that we are now actively filling for roles in Ghana. Our teams must be more immersed in the rich and vibrant communities that drive the conversations taking place every day across Africa, and we can only do this by engaging local teams and tapping into their expertise and exceptional talent.

What You’ll Do?

Twitter is looking for a Data Specialist to help us better understand what users are talking about on the platform. Tracking what users are talking about allows us to serve the best content, make informed product decisions and generally better understand our users and their interests to make Twitter a better and more engaging experience.

Twitter is looking for someone enthusiastic to help us classify Twitter content while helping us to share insights, integrate data with internal Twitter products and facilitate strong internal strategic relationships around the organization. This person will be responsible for classifying content by creating, monitoring, and maintaining an array of logic-based keyword queries. These queries will span a number of Media specific domains including TV, Sports, Brands, Events, Celebrities, Movies and more. Twitter is looking for someone to track these conversations in the Nigerian market.

Who You Are?

The ideal candidate is a team player while also being an independent thinker. This candidate is someone who has a thirst for understanding what is happening in the world (especially on Twitter) and a desire to help drive a more engaging user experience. This candidate is someone who is equally as excited to learn new things as they are to work on a team and help teach others. Finally, this candidate is someone who is detail oriented and meticulous about their work while also remaining flexible to change and comfortable with multitasking.

If this sounds like it might be you, you probably have:

A love for the Twitter product and how it is used around the world
A passion for Pop Culture and a strong knowledge/interest of the Media World
Excellent communication and interpersonal skills and the ability to work effectively across different areas of a business
Experience working to deadline, delivering solutions to unstructured business challenges in ambiguous and fast-paced environments
Good time management skills
A strong attention to detail and are highly organized
Advanced ability for problem solving

Qualifications and Requirements:

Fluent in English and while this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.
Cultural understanding of the Nigerian news, politics, and events
BS degree in Business, Communications, Marketing, or other related field
1-2 years experience in a media related field

Go to Method of Application

Staff Designer – Global Participation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter is looking for a highly entrepreneurial Staff Designer to help establish a bespoke product strategy for Twitter in Africa and execute against it with support from a dedicated local team. Ghana and Nigeria will be the first countries in Africa in which we pilot this new approach of building an in-market team to locally tailor our global product to the needs of a specific region.

Twitter’s Discovery and Connection Team

The Discovery and Connection Team (D&C) supports people at the beginning part of their journey with Twitter. New and returning people visit Twitter for fresh and timely content and stay when they connect with a community and/or passion. Our charter is to craft a sense of belonging for everyone on Twitter by helping them connect with people, interests and passions. For Global Participation, belonging takes on new meaning as we aspire to tailor the full Twitter experience for new markets.

The Design and Research organization works with a set of 8 principles in mind. It’s our mission to uphold these principles and have them reflected in the experiences Twitter design and build.

Stand for people: From helping people stay informed to engaging in the public conversation to growing their businesses, always advocate for what is best for the people Twitter serves.
Live in culture: Be immersed in and inspired by culture and counterculture.
Set standards & break records: Strive for greatness. Don’t shortchange, shortcut, or settle.
Work out loud: Share your work and your point of view. Create generously. Be transparent.
Real talk: Give direct, honest, timely feedback that meets people where they are—and helps them along their professional journey.
Always be learning: Run toward what you don’t know.
Own it: Be responsible for your work, and accountable for the impact it has on other teams and those Twitter serve. Bias toward action. Be decisive. Optimize to fail quickly, and iterate.
Soar: Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

What You’ll Do

As Staff Designer, you will help us customise the Twitter experience to best meet the needs of our customers in Africa. You’ll use your deep understanding of the unique ways that people use Twitter in Africa starting with Ghana and Nigeria to highlight gaps in our global product strategy and ensure that Twitter is successful and locally relevant across the region. You’ll work with a horizontal cross-functional team covering everything from engineering to business development and product marketing to make this happen, which will be dedicated to this work.

Who You Are

Twitter is looking for someone who has proven success in collaborating to achieve product-market fit with consumer products in Africa with specialization in West African markets such as Ghana and Nigeria, either through a new venture or within a larger company. You’ll be experienced with partnering with researchers to gain local insights and translating these insights into products that people love. You have a strong, customer-centric approach to product design and have repeatedly used this to deliver past successes. You are a rare blend of product management, product design and engineering.

If this sounds like it might be you, you probably have:

An ability to develop a deep understanding and empathy for customers whose daily life, circumstances and needs might be very different than your own.
A strong quantitative and qualitative background to support data-informed decision-making.
Excellent interpersonal skills which allow you to excel at collaborating with your team and connect with the customers that you’re serving.
Demonstrated success working in a resource-constrained, highly-ambiguous environment, such as at a startup or new venture.
A willingness to travel to spend time with your customers and our product teams around the world.
An ability to leverage systems thinking in your approach to solving problems quickly and efficiently.
Proficiency in understanding technical constraints and working with Engineering counterparts to find ways to take designs from concepts to production scale.

Qualification and Requirement:

Experience driving product strategy in collaboration with Product and Engineering leaders.
Experience working in startups or on highly ambitious zero-to-one projects.
Proficiency in at least one local language in West Africa region
5+ years of experience with user interfaces, interaction paradigms, and visual design patterns as well as experience with a wide variety of software engineering tools and practices.
Experience prototyping user interfaces for Android, prototyping for iOS using Swift or Objective-C, SwiftUI or UIKit, and building with web technologies (React/JS) are all a plus.
Strong understanding of accessibility best practices for design and software development.
You’ve designed end to end product experiences for web and mobile applications.
You understand software engineering best practices, including agile development, code reviews, design documentation, debugging, and troubleshooting.
Great communication skills – you’re able to clearly articulate ideas and collaborate with designers, product managers, engineers, and researchers to drive progress.
Growth mindset and a desire to learn, teach, and mentor.

Go to Method of Application

Curator

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Our Curation team is on a mission to better facilitate this through the curation of the best, most relevant, and timely content that reaches, engages and delights one of the largest daily audiences in the world.

The Curation team contextualizes content related to topics of interest including misinformation, politics, breaking global news, entertainment and sports, and we’re looking for a skilled Curator to help us identify the best Tweets, photos, and videos in real-time around those topics in Nigeria.

Who you are?

The ideal candidate for this role should have a deep, non-partisan, understanding of Nigerian news and politics. They should feel comfortable fact-checking content related to politics, medical science or local news. They must also be capable of quickly and accurately identifying the best Twitter content across multiple verticals including News, Sports and Entertainment. In addition to curation, members of this team work collaboratively and are encouraged to support curation and projects of other verticals.

While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.

This role is based in Accra, Ghana and focused on Nigeria. You may need to work weekends.

Core skills:

Identifying the best Twitter content related to local news and/or global conversations
Effective verbal and written communication. Can present to broader team on specific projects
A basic understanding of “content quality” and the data and Curation Standards by which we might judge and measure that within a product surface
Is able to prioritize work effectively, under deadline
Is capable of, and receptive to, giving and receiving constructive feedback

Responsibilities:

Curate live updates around various topics and events across civic integrity, local news, misinformation, entertainment and sports for Twitter customers
Weave together stories from sequences of Tweets
Identify events and emerging trends on Twitter that will drive unique content experiences
Work cross-collaboratively with teammates and internal stakeholders to create strategies for key events in West Africa time zone

Qualification and Requirement:

Strong real-time news judgment: Able to provide timely and accurate coverage of the most impactful conversations on the platform.
Excellent editing skills. Can quickly identify ways to improve copy and effectively communicate changes while working with others in the team.
Use Twitter and very familiar with the product
Experience in online content moderation
Excellent understanding of the Nigerian political system
Deadline-oriented and thrives in fast-paced, changing environments
Fluency and ability to read and write in English and Pidgin English

Nice to haves:

An interest in Machine Learning and Human-in-the-Loop technology
Multilingual in additional Nigerian languages like Yoruba, Igbo or Hausa
Experience or aptitude for news gathering tools like Tweetdeck, Dataminr for News preferred but not required.
Experience with JIRA

Go to Method of Application

Curation Deputy Lead (Desk Lead) – Editorial Curation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.

Who you are?

The ideal candidate will have experience of content management or editing roles in journalism, publishing, content moderation or a similar industry. They will have a passion for working in a fast-paced, real-time news environment while maintaining quality and implementing processes and policies.

You display an expert knowledge of media law and a strong understanding of Twitter’s role in the world as well as general knowledge across News, Sports and Entertainment verticals.

While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.

What will you do?

Twitter is looking for a highly-skilled Deputy Lead to manage daily content production across products including Twitter Moments and Trending Topics in Nigeria. This role is responsible for overseeing the output of a team focused on quickly, accurately and impartially summarising complex conversations that are unfolding in real-time on Twitter.

This person will work as part of a global, high-performing team to provide 24/7 coverage and ensure the Curators’ work meets our high standards.

This role is based in Accra, Ghana and focused on Nigeria. You may need to work weekends.

Success in this role is measured by:

Delivering consistently high levels of quality assurance on curated content
Ensuring curated content is delivered impartially and accurately
Prioritizing the team’s work effectively under time pressure
Overseeing all day-to-day curated content decisions and know when to escalate them
Tracking success metrics and use data to inform and improve content decision-making

Responsibilities:

Providing easy-to-understand, constructive feedback to aid team and individual development
Giving feedback to internal Product and Tooling teams
Encouraging knowledge sharing to prepare the team for covering the most impactful conversations
Working collaboratively as part of a global team that works with internal partners
Planning at least one month in advance for major upcoming regional events

Qualification and Requirement:

BA/BSc degree or equivalent experience
Written and verbal fluency in English and English Pidgin; other West African languages are a plus
Excellent written communication skills
5+ years of experience working in journalism, publishing, content moderation or similar
Extensive experience of using Twitter, preferably as a tool in reporting
Excellent understanding of the Nigerian political system
Experience with news gathering tools like Tweetdeck, Dataminr for News, etc preferred but not required.
A few other things we value:
Challenge – We work with Twitter’s product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
Diversity – Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
Work-Life Balance – We work hard, but we believe with hard work should come balance.

Go to Method of Application

Explore More Opportunities

Analyst, Media Operations

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

The Twitter Service organization within Twitter creates meaningful connections with customers that promote healthy exchange in the public conversation. Twitter does this by developing customer support solutions at scale in a rapidly changing and global environment. Whether Twitter is optimizing operations, guarding the health of the service through proactive and scaled enforcement, or driving content and support channel strategies, Twitter is with our customers every step of the way.

Twitter Service is seeking a Media Operations Analyst in Ghana to work closely with policy teams, product, and vendor partners to launch, scale, and optimize solutions for the enforcement of safety and misinformation policies. To help us drive our vision forward, we are looking for an experienced, data-driven and solutions-oriented individual that can work across teams to ideate and execute safety and misinformation solutions with speed and quality.

Who you are:

Do you love the internet, technology, and media (audio and visual live streams, recordings, and static images)?

Do you have a passion for ensuring users stay safe online while allowing the weirdness and freedom of the internet to shine?

Do you love figuring out answers to questions no one has answered yet or processes without established best practices?

We’re looking for a highly motivated, goal-oriented, team player to join our Media Operations team. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently. The team is tight-knit but spread around the world and values a healthy combination of independence and teamwork.

What You’ll Do:

As a Media Ops Analyst, you will work closely with key stakeholders (e.g. vendors, policy specialists,product managers, engineering) to ensure day-to-day operations are running well and new products and policies are launched quickly and efficiently. You will proactively make changes that improve the operation and reverse negative trends. You will be comfortable handling high-priority user escalations and edge cases as they come in.

In this role Twitter is also looking for someone to help represent Media Operations and the wider User Operations team to local stakeholders within the Africa region. In addition to work supporting the global market you will also be responsible for helping to design and implement operational solutions that serve the needs of our customers, stakeholders, legislation, policies, standards, and best practices in the region.

Main Responsibilities:

Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the safety support of the Africa region, starting with West African markets
Lead daily media enforcement operations and agent workflows across multiple geographies to respond to complex user escalations and reports, especially related to media on all Twitter owned platforms current and future.
Act as a global and Africa domain expert and point of contact for internal partners and vendor partners to review and analyze safety and abuse reporting on the platform.
Manage stakeholder relationships with Product, Trust & Safety, Engineering, Legal, Comms and others to safely develop and launch new policies and products on the platform
Create and analyze reports and dashboards to monitor and investigate operational safety abuse trends
Help drive local and global strategies related to our online media operations, implementing plans and overseeing their execution.
Deliver trainings on various policies and workflows to large global teams
Provide expert input for training material (decks, facilitator guides, knowledge bases, agent assessments) and ensure trainers on the vendor team are equipped to deliver a high quality and consistent training experience.
Monitor established key volume performance indicators (e.g. total/manual incoming, total/manual solved, AAS, AHT) and investigate root causes of trends and spikes.
Lead project initiatives to find new and innovative ways to consistently improve safety efforts, response times and support to users
Take part in the global on-call rotation as needed, and respond to cases in any high-priority escalations.
Report issues with internal tools to engineering and product operations teams and scope out new tooling requests
Manage communication with vendors and internal escalations teams, including answering questions, providing support and working collaboratively on scaling solutions
Lead the delivery of large cross-functional initiatives within the team.

Please Note: You will need to review or be exposed to sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images. The Media Operations team handles some of our most serious and difficult policy areas on our platforms including child safety, violent extremism, and other illegal or regulated activities. We always endeavor to ensure your boundaries are respected and you have the time and flexibility to step back where necessary but given the team’s work it is impossible to completely avoid some topics while remaining within the team.

Who you are:

Twitter is looking for a passionate team member with excellent communication skills, strong analytical skills, experience in supporting user/consumer operations in the Africa region (especially West Africa) and, of course, tons of enthusiasm for helping people and supporting Twitter’s fast-growing user base.

What you have:

You have political familiarity with the Africa region including Nigeria. Deep/nuanced familiarity with one or more countries in the region including typical online user behavior.
Experience in handling user reports and/or high-priority support and/or enforcement issues
Strong analytical skills, metrics driven and experience in business/data analytics
Excellent written and verbal communication skills, organizational skills, and highly developed social skills
Experience supporting high profile and/or publicly visible individuals either directly or in partnership with their representatives
Influence and collaboration skills to affect change with cross functional stakeholders
Flexibility; open to changing priorities and handling multiple tasks simultaneously within compressed timeframes and under pressure
Ability to solve problems creatively and proactively, especially during critical situations
Experience driving large cross-functional projects across different time zones; familiarity with project planning methodology (Scrum, Kanban)
Experience working with Service Cloud, JIRA, Tableau, or similar software. Service Cloud admin skills, basic programming, SQL and/or experience in automation a plus.
Intellectually curious and able to quickly learn new systems and processes.
Active, passionate, Twitter user or a strong interest in social media

Qualification and Requirement:

BA/BS degree or equivalent local degree or experience required
4-5+ years of related experience with content moderation or online operations or with project and program management, preferably in a fast-paced online support environment or a role involving vendor relationship management
Fluency in English and Pidgin is required
Ability to work alongside technical stakeholders including Product and Engineering to define tooling requirements and understand technical and product processes
Working hours may vary depending on business need, on-call or weekend work may be required
Ability to travel up to 10-20% to global offices and vendor locations

Additional Preferred qualifications

2+ years experience involving vendor relationships from the customer side or the creation of training, workflows and processes.
Additional French fluency is highly preferred
Experience with live video and/or illegal content is a huge plus
Experience managing contractors or full time staff.
Experience working with new product rollouts and defining launch requirements for safety or enforcement.
Experience in the field of study and/or professional experience in promoting online safety, child safety online, and/or countering violent extremism

Go to Method of Application

Analyst, Identity Operations

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Location: Remote | Ghana.

Job Description:

The Twitter Service organization within Twitter creates meaningful connections with our customers that promote healthy exchange in the public conversation. We do this by developing customer support solutions at scale in a rapidly changing and global environment. Whether we’re optimizing operations, guarding the health of the service through proactive and scaled enforcement, or driving content and support channel strategies, we’re with our customers every step of the way. We love what we do, and our team has a ton of fun along the way.

Twitter Service is seeking an Identity Operations Analyst who will be responsible for designing and implementing operational solutions that serve the needs of our customers, stakeholders, legislation, policies, standards, and best practices in the Africa market. To help us drive our vision forward, we are looking for an experienced, data-driven and solutions-oriented individual that can work across teams to ideate and execute solutions with speed and quality.

What you’ll do:

As an Identity Operations Analyst, you will deliver efficient and high quality Identity enforcement models, and act as a point of contact for complex, nuanced issues. In addition to this, you will participate in, contribute or lead cross functional projects with partners throughout the company to implement and operationalize policies and internal tools and features. You will also become an expert in all user Identity issues that we support, including but not limited to account impersonation, account security, access remediation and copyright.

Main Responsibilities:

Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the Identity support of the Africa region, starting with West African markets
Develop and manage relationships with cross functional teams in your region,market and beyond to develop meaningful and scalable market solutions
Work with other market teams to support the development of a standardized market solution Strategy
Identify and help scope market and regional market goals
Design and implement scalable Identity enforcement operations
Act as domain expert and point of contact for internal partners and vendor partners to review and analyze complex issues
Work cross-functionally and globally with Policy, Product, Engineering, and other internal organizations across Twitter to execute and drive partnerships
Partner with user facing teams such as Global Content Partnerships, Sales and Public Policy to understand their customer needs
Be able to understand and articulate our enforcement strategies and represent the team in cross functional discussions with key stakeholders
Analyze reports and dashboards to monitor and investigate Identity related trends
Lead project initiatives to find new and innovative ways to consistently improve Identity efforts and user experience
Manage communication with vendors partners, including answering questions, providing support and working collaboratively on scaling solutions
Develop and deliver training on various policies and workflows as required
Help define quality review guidelines and perform quality audits as needed
Ability to review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.

Who you are:

What you have:

Experience in handling user reports and/or high-priority support and/or enforcement issues
Strong analytical skills, metrics driven and experience in business/data analytics
Experience gathering and analyzing data to influence business decision
Excellent written and verbal communication skills, organizational skills, and highly developed social skills
Experience supporting high profile and/or publicly visible individuals either directly or in partnership with their representatives
Influence and collaboration skills to affect change with cross functional stakeholders in order to align the support experience with customer needs and priorities
Flexibility; open to changing priorities and managing multiple tasks simultaneously within compressed timeframes.
Experience with working on projects both independently and within a cross-functional team environment.
Ability to communicate complex ideas concisely and clearly, and to solve problems collaboratively and proactively.
Self-starter and strategic thinker with strong analytical and creative problem-solving skills
Ability to solve problems creatively and proactively, especially during critical situations
Continuous improvement mindset, in particular related to Copyright, Impersonation, Online Identity, Account Security, and Verification related workstreams
Experience working with Service Cloud, JIRA, Tableau, or similar software. Service Cloud admin skills, basic programming and/or experience in automation a plus

Qualification and Requirement:

BA/BS degree or equivalent local degree or experience required.
A deep/nuanced knowledge of the Africa market (especially West Africa), with regards to cultural issues, political issues, market events, and typical online user behavior.
Expert understanding of operational metrics, and strong experience analyzing and using data to identify the root cause of problems, translating trends into actionable insights, and delivering process improvements at-scale.
Minimum of 4-5+ years of related experience within Identity operations, project or program management, preferably in a fast-paced online support environment or a role involving vendor relationship management.
Languages Required – English, Pidgin, French (highly preferred)
Ability to travel up to 10%-20% to global offices and vendor locations

Go to Method of Application

Analyst, Safety Operations

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter’s mission is to serve the public conversation, and it’s essential – for the world and for Twitter – to increase the number of people who feel comfortable participating in it. In line with our growth strategy, we’re excited to announce that we are now actively filling roles in Ghana. Our teams must be more immersed in the rich and vibrant communities that drive the conversations taking place every day across Africa, and we can only do this by engaging local teams and tapping into their expertise and exceptional talent.

Twitter Service is seeking a Safety Operations Analyst in Ghana to work closely with policy teams, product, and vendor partners to launch, scale, and optimize solutions for the enforcement of safety and misinformation policies. To help drive Twitter’s vision forward, Twitter is looking for an experienced, data-driven and solutions-oriented individual that can work across teams to ideate and execute safety and misinformation solutions with speed and quality.

What You’ll Do:

As a Safety Operations Analyst, you will deliver efficient and high quality Safety Proactive and Reactive Enforcement models. For this role, we are looking for someone who cares deeply about safety in the Africa region, and can partner with our colleagues to drive a holistic approach to regional safety and misinformation-related enforcement issues.

Main Responsibilities:

Use market specific knowledge, signals and insights to design and implement scalable solutions to improve the safety support of the Africa region, starting with West African markets
Develop and manage relationships with cross functional teams in your region,market and beyond to develop meaningful and scalable market solutions
Develop a deep understanding of safety policies, tools, workflows, and metrics. Act as domain expert and functional specialist for regional stakeholders.
Work with other market teams to support the development of a standardized market solution Strategy
Lead initiatives that center around the customer experience and improve policy efficacy, tooling and operational design to increase enforcement quality and reduce risk.
Influence new strategies, product launches and tactics using analysis and impact metrics to support your positions.
Articulate our enforcement and product strategies and represent the team as a functional specialist with stakeholders. Set priorities and effectively lead and execute cross-functional projects to further our strategic goals. Partner with user facing teams such as Global Content Partnerships, Sales, and Public Policy to understand their customer needs.
Work directly with the Twitter Service global leadership team to help prioritize and execute on Africa market strategic objectives.
Manage communications with vendors and internal escalations teams, drive root-cause-analysis for high visibility/risk escalations, and provide support for scaling solutions. Investigate and resolve high-profile issues thoroughly, and turn around any incidents or negative trends in operational work.
Monitor operational performance towards key metrics; identify and execute initiatives to increase operational effectiveness.
Develop and deliver training for various policies and workflows to large regional teams.
Facilitate feedback loops between product, enforcement, and policy teams.
Create and maintain documentation of all workflows and operational processes owned by the team.
Help define quality guidelines and perform quality reviews as needed.
Be an ambassador for keeping users safe on the platform

Who you are:

We’re looking for a passionate team member with excellent communication skills, strong analytical skills, experience in supporting user/consumer operations in the Africa region (especially West Africa) and, of course, tons of enthusiasm for helping people and supporting Twitter’s fast-growing user base.

Qualification and Requirement:

Graduate with 4-5+ years of experience in an operational role with a customer focus, or at least 5 years of experience in business process improvement or project management.
Ability to review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.
Fluency in English and Pidgin is required. Additional French fluency is highly preferred.
A deep/nuanced knowledge of the Africa market (especially West Africa), with regards to cultural issues, political issues, market events, and typical online user behavior.
Ability to travel up to 10-20% to global offices and vendor locations

What you have:

Experience working in an online operational environment, or in process design.
Experience working with SQL or on large data sets.
Familiarity with Lean, Kaizen, or Agile methodologies.
Experience working with outsourced vendors.
Expert understanding of operational metrics, and strong experience analyzing and using data to identify the root cause of problems, translating trends into actionable insights, and delivering process improvements at-scale.
Experience and strong interest in online safety or content moderation.
Experience with working on projects both independently and within a cross-functional team environment.
Ability to communicate complex ideas concisely and clearly, and to solve problems collaboratively and proactively.
Flexibility; open to changing priorities and managing multiple tasks simultaneously within compressed timeframes.

Go to Method of Application

Curation Lead – Editorial Curation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.

Who you are?

Twitter is looking for a passionate people manager to take on the role of Curation Lead for Nigeria. This person will manage a team that is focused on quickly, accurately and impartially summarising complex conversations that are unfolding in real-time on Twitter and important to users in Nigeria.

The Lead for Nigeria will be responsible for overseeing the management of the team and driving key projects to ensure the team delivers on its goals and strategy.

This role is located in Accra, Ghana and focused on Nigeria. You may need to work weekends.

The ideal candidate will have experience in people and project management in journalism, content moderation or a similar industry. They will have a passion for growing and developing an ambitious, mission-driven group of individuals.

They must be able to display an expert knowledge of media law and a strong understanding of Twitter’s role in the world as well as general knowledge across News, Sports and Entertainment verticals.

While this role is primarily focused on English and English Pidgin content, working proficiency in one or more of the following languages is an advantage: Yoruba, Hausa and Igbo.

Success in this role is measured by:

Implementing Editorial Curation’s strategy for success on a market level
Driving Curation’s involvement in cross-functional projects related to company priorities
Building a positive, proactive and inclusive team culture that makes all Tweeps feel like their contribution matters
Selecting, training and managing a team of Curators of varying levels of experience
Ensuring the team has a well-rounded and diverse set of skills and knowledge

Responsibilities:

Providing easy-to-understand, constructive feedback to help team and individual development
Planning and optimizing the team’s schedules and working patterns
Preparing at least six months in advance for major upcoming global events
Identify new processes, tools and workflows to improve the effectiveness of team performance

Qualifications and Requirements:

BA/BSc degree or equivalent experience
Written and verbal fluency in English; other west African languages are a plus
Excellent written communication skills
6-8+ years of experience working at management level in journalism, content moderation or similar
Excellent understanding of the Nigerian political system
Extensive experience of using Twitter, preferably as a tool in reporting
Experience with news gathering tools like Tweetdeck, Dataminr for News, etc preferred but not required.

A few other things we value:

Challenge – We work with Twitter’s product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
Diversity – Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
Work-Life Balance – We work hard, but we believe with hard work should come balance.

Go to Method of Application

Vendor Manager, Twitter Service

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

Twitter Service is dedicated to delivering customer service through meaningful connections and enforcing policies to promote healthy exchanges in the public conversation. Whether Twitter is optimizing support operations, guarding the health of the service through scaled enforcement, driving content and support channel strategies, or localizing the product for our global audience, Twitter is with its customers every step of the way. Within Twitter Service, the Vendor Operations team manages relationships and strategies with large managed service providers and enables the organization to effectively operate at scale

Twitter is seeking a Vendor Manager who will support the end-to-end vendor relationship for suppliers. You will utilize systems knowledge, analytical capabilities to ensure that vendor support performance obligations are being met across multiple programs. Through effective administration, you will help define and maximize value out of existing supplier engagements. This is an individual contributor (IC) role.

What You’ll Do:

Work with internal/external stakeholders and vendor partners, which will include executing operational strategies for Twitter’s global outsourcing model, through proactive communication and facilitation of cross-functional projects.
Collaborate with vendor counterparts in regards to onboarding and offboarding of agents, process excellence and improvements, infrastructure support.
Process and utilize metrics and analytics to make recommendations and identify continuous improvement and cost effective solutions.
Continuously strive towards improving efficiency, reducing waste and adding value to existing processes and workflows.
Facilitate innovative initiatives by developing a deep understanding of business requirements and maximizing value from vendor partners.

Who You Are:

You will be viewed as a vendor support subject matter expert within the vendor management team, which includes supporting the operational relationship management.
Domain Expertise: You have a working knowledge of vendor management practices, including governance and workforce management. You are the subject matter expert and are able to apply operational requirements to new or existing vendor engagements.
Analytical Capabilities: You have a background in vendor engagement and support that enables you to make informed decisions on a day-to-day basis. You are able to leverage reports and dashboards and use your findings to optimize vendor performance, create more streamlined processes and identify cost saving opportunities.
Communication: Exceptional written and verbal communication skills and can be trusted to speak for and represent the global Vendor Management team in most situations. You are proactive and navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team.
Problem solving: People will come to you with hard problems that they can’t solve so that you can guide them through complex solutions. You seek out people across the business in order to learn new things and unblock barriers to success. You research possible outcomes and proactively make recommendations to your stakeholders. You understand how to prioritize projects and how to negotiate up and across the business for the resources you and your team need.
Team Player: You are part of an organization that relies on a lot of mutual trust and respect to get stuff done. You’ll give and take feedback well, learn from your mistakes and operate with a growth mindset.

Qualifications and Requirements:

BA/BS degree or local equivalent
3-4 years of working experience in project management
Have prior vendor support, relationship management, and/or engagement experience (2+ years)
Experience working with content management systems
Comfortable with analytics
Experience working with West African and African markets
Preferred Qualifications
Degree in Business, Statistics, or Data Analytics
Experience working in hi-tech, online or telecommunications industries
Languages strongly preferred: English, French, and Pidgin
Experience with Business Process Outsourcing, Lean Six Sigma, Kaizen or PMP
Domain and Industry Experience: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background
Experience working in hi-tech, online or telecommunications, COMO industries
Languages strongly preferred: English, French, and Pidgin
Active, passionate Twitter user with strong interest in social media

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Senior Researcher – Global Participation

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Remote | Ghana.

Job Description:

New and returning people visit Twitter for fresh and timely content and stay when they connect with a community and/or passion. Twitter’s charter is to craft a sense of belonging for users by helping them connect with people, interests and passions. For Global Participation, belonging takes on new meaning as Twitter aspires to tailor the full Twitter experience for new markets.

The Design and Research organization works with a set of 8 principles in mind. It’s our mission to uphold these principles and have them reflected in the experiences Twitter design and build.

Stand for people: From helping people stay informed to engaging in the public conversation to growing their businesses, always advocate for what is best for the people Twitter serves.
Live in culture: Be immersed in and inspired by culture and counterculture.
Set standards & break records: Strive for greatness. Don’t shortchange, shortcut, or settle.
Work out loud: Share your work and your point of view. Create generously. Be transparent.
Real talk: Give direct, honest, timely feedback that meets people where they are—and helps them along their professional journey.
Always be learning: Run toward what you don’t know.
Own it: Be responsible for your work, and accountable for the impact it has on other teams and those Twitter serve. Bias toward action. Be decisive. Optimize to fail quickly, and iterate.
Soar: Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

What You’ll Do:

As a member of Twitter Global Participation Research team, you will be embedded on the cross-functional team that is working on building and improving the products and tools that are at the foundation of how customers experience our platform locally. This role specifically focuses on global markets that require cultural context and local customer insights to develop localized products that meet customers needs. You will lead the proactive discovery, exploration and development of customer-centric insights to help this team achieve their goals at a strategic level, while also executing research plans that impact every stage of the product development process, from ideation to implementation.

You will also build productive relationships with cross-functional partners in Product, Engineering, Design, Content Strategy, Strategy & Operations, Data Science and collaborate with other internal research teams to connect the dots, seed ideas, and help drive better business decision-making that sharpens product development strategies which will help fuel long-term sustainable growth for Twitter.

You will accomplish this by championing a customer-centered process that integrates insights and feedback throughout the product development cycle. You will conduct primary research, exploring the behaviors and motivations of our users through a variety of research techniques and methods (i.e. field visits, ethnography, surveys and usability tests). Your research will help us create a product experience that is innovative, useful, usable, and delightful. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings and influencing with an informed point of view.

Who You Are:

You are an experienced researcher with expert understanding of a wide range of qualitative and quantitative research methodologies. You understand the importance of marrying business goals with cultural context and customer insights. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

Responsibilities:

Lead purposeful relationship-building with a wide array of partners and other research teams
Lead the proactive discovery, exploration, development and presentation of insights to drive strategy in the global participation space
Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process
Collaborate with domestic and international research and product partners
Ensure problems are approached through the integration of multiple data streams, including qualitative and quantitative research along with cultural trends and patterns
Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts
Lead purposeful relationship-building with a wide array of partners and other research teams
Promote and lead the building of foresight and synthesis of trends through investigation of rapidly shifting marketplace dynamics, emerging data sources & technologies and the ever-changing consumer and business landscape to drive better business decisions around emerging opportunities

Qualifications and Requirements:

7+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods
Experience working with teams and conducting research globally, across culture and languages
Experience working in startups or on highly ambitious zero-to-one projects.
Fluency in English. Fluency in at least one local language in West Africa
Bachelor’s Degree (minimum requirement)
(Optional) Advanced degree in Business (MBA), Communication, Psychology, or a related field
Strong foundational knowledge of qualitative and quantitative research tools and techniques
An ability to develop a deep understanding and empathy for customers whose daily life, circumstances and needs might be very different than your own.
A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps
An entrepreneurial mindset and a creative approach to problem-solving
Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
Forward thinking
Ability to manage through ambiguity, proactively assess needs and create plans
Demonstrated ability to prioritize initiatives
Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research
Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions
Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
A growth mentality that fuels your desire to constantly learn and improve
Excellent written and verbal communication
Detail oriented and able to manage multiple projects simultaneously
Interested in new and experimental methodologies
Have demonstrated experience discovering, synthesizing, and socializing actionable insights that have shaped product strategy and produced a business impact

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Senior Communications Manager

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Location: Remote | Ghana.

Job Description:

Twitter is looking for a public relations expert to help manage public communications for Twitter in Africa with a focus on Ghana and Nigeria. The ideal candidate will have strong relationships with local media and the ability to create and implement strategic PR plans that support Twitter’s business objectives. This role requires the ability to explain the dimensions of Twitter’s policies, product strengths and strategic vision to diverse audiences across all channels of communication. Twitter’s ideal candidate will be proactive, hard-working, creative, and have a love of consumer technology and Twitter.

What you’ll do:

Develop a proactive communications strategy
Work with the technology media to highlight product announcements and explain new features
Support the business by communicating the value of Twitter by creating outstanding B2B campaigns
Implement programs and campaigns, in conjunction with PR agencies and partners, that help drive user growth and engagement
Manage incoming media inquiries and develop close relationships with key reporters / publications
Develop and write communication plans, blog posts, statements, and Tweets
Identify relevant speaking opportunities, manage incoming requests, and train and support speakers at public events
Collaborate closely with the EMEA communications lead in Dublin, the global communications team in San Francisco, and other country communications teams to ensure that local initiatives are consistent with the global strategy
Manage local PR agencies

Qualifications and Requirements:

Minimum of ten years experience. Ideally across several verticals like B2C, B2B, Policy, Product and/or Corporate communications.
Experience in planning and leading communications campaigns, ideally at both a PR agency and in-house
Hands-on experience with consumer technology and/or media company
Strong writing, editing and messaging skills
Strong skills in collaboration, project management and strategic planning
Existing relationships with local media. Ability to thrive in a fast-paced environment
Flexible, amiable, a good colleague and collaborator
Strong organizational and project management skills
Communication skills that make working with remote colleagues efficient and effective
Ability to work independently and proactively to develop / execute on programs and achieve measurable results
Fluency in English. Fluency in at least one local language in West Africa region

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